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Cloud Support Analyst

Doxis

Oferta Full-time
Tecnologia Porto, PT €932 - €1 839/mês mercado Posted 11 hours ago
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Applications
10/06/2026
Há 11 hours ago

Description

About

Doxis

Doxis, The Document Intelligence Company, is a leading provider of AI-powered document management and intelligent content automation solutions.

Doxis powers organizations’ entire Document Intelligence lifecycle on a single, trusted platform — enabling leading brands to gather, analyze, manage, automate, act on, generate and secure billions of documents across business processes.

About

the Role

The Cloud Support Analyst role is for people who are passionate about helping others.

You will communicate with our Cloud Manager and customers in a variety of industries, working with them to resolve any type of issue that arises from using our Doxis software as a service.

Responsibilities

You will run incident resolution and facilitate collaboration with other departments as needed

You will review Doxis Cloud system diagnostics, investigate system performance issues, monitor availability and document issues as appropriate to meet applicable SLAs

You will create scripts for operational automation and incident response

You will work with development teams and professional services to resolve more complex issues

You will deliver and deploy cloud tenants to new customers via public clouds

You will contribute to the SOC2 certification process using industry standard methodologies

You have interest in the following areas

Systems administration in Linux/Unix and Windows

Networking (TCP/IP, DNS, VPN, etc.)

Scripting languages such as Shell, Ruby, Python, etc.

Initial experience in the following areas is desirable

Cloud platforms such as AWS and Microsoft Azure

Container orchestration with Kubernetes

Infrastructure as Code using Terraform

Systems administration in Linux/Unix and Windows

Networking fundamentals (TCP/IP, DNS, VPN, routing, load balancing, SSH)

Scripting languages such as Shell, Ruby, Python, or similar

Monitoring, troubleshooting, and improving cloud system reliability

You are passionate about learning about the latest technologies, enjoy working in a team and communicating in English!

We offer

Private healthcare for you and your dependents.

Lunch allowance.

Urban Sports Club & Udemy Business memberships covered by Doxis.

Hybrid/remote working environment.

Local events in Porto and international, .

25 days of vacation.

Apply now with your CV in English via our website or via email to Job@Doxis.com

We look forward to hearing from you!

Weather on start day

Thursday, 11 de June — Partly cloudy · Max 32° · Min 15° · Rain 0% (0mm) · Wind 15 km/h

Previsão para os dias seguintes

  • Fri, 12 Jun
    Partly cloudy
    Max 33° · Min 19°
  • Sat, 13 Jun
    Partly cloudy
    Max 28° · Min 18°
  • Sun, 14 Jun
    Partly cloudy
    Max 24° · Min 16°
  • Mon, 15 Jun
    —
    Max 22° · Min 15°

Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Tecnologia
Status
—
Location
Porto, PT
Start
10/06/2026
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Salário de Mercado

€932 - €1 839/mês