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Customer Representative (French-speaking) - Airline Company

Concentrix Portugal

Oferta Full-time
Atendimento / Call Center Lisbon €920 - €1 667/mês mercado Publicado há 3 semanas
59
Visualizações
0
Candidaturas
18/03/2026
Há há 3 semanas

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Descrição

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Experience the power of a game-changing career

Are you looking for what's next?

We're a global technology and services leader that powers the brands of the future.

We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best ," year after year.

If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations.

And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

At Concentrix, there's a real career and personal growth potential.

About

80% of our managers and leaders have been promoted from within!

That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What You Will Do

in this role

As a Customer Service Representative, you will:

  • Be in charge of booking management (altering, canceling, or creating new reservations)
  • Assist clients via inbound/outbound calls and email
  • Help the clients with doubts about Flight Club service, Vip Service, PRM (personal reduced mobility)
  • Deal with claims (strikes, lateness, Cancelation etc.)
  • Give real-time, accurate information that empowers the customer to make decisions.
  • Go beyond the customer's service expectations so they will remember and share their great experience.
  • Listen to the customer's unique situation and acknowledge their needs.

Your qualifications

Concentrix is a great match if you:

  • Have a high level of French (C1) and English (B2) - written and oral
  • Have excellent communication skills coupled with empathy and team spirit
  • Have previous experience with GDS tools like Amadeus, Galileo, or Sabre (is preferential)
  • Have at least 6 months of experience in Customer Service or as a tourism/travel representative

If you feel you don't check every box, we still encourage you to apply.

We'll do our best to match you with the right job, whether it's this or another role.

What's in it for you

In this role, we offer benefits that help you support your unique lifestyle:

  • Competitive salary (base and additional bonuses)
  • Central location in Lisbon, Portugal
  • Bring-a-friend (referral) bonus opportunities
  • Full paid training on the company and the project you'll be working on
  • Career development programs

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you.

Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally.

We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Meteorologia no dia de início

sábado, 11 de abril — Parcialmente nublado · Máx 17° · Mín 12° · Chuva 13% (0mm) · Vento 30 km/h

Previsão para os dias seguintes

  • dom, 12 abr
    Parcialmente nublado
    Máx 16° · Mín 12°
  • seg, 13 abr
    Parcialmente nublado
    Máx 16° · Mín 12°
  • ter, 14 abr
    Parcialmente nublado
    Máx 20° · Mín 15°
  • qua, 15 abr
    Parcialmente nublado
    Máx 21° · Mín 14°

Detalhes

Tipo de listagem
Oferta de emprego
Tipo horário
Full-time
Categoria
Atendimento / Call Center
Estado
—
Modelo trabalho
Presencial
Localização
Lisbon
Início
18/03/2026
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Salário de Mercado

€920 - €1 667/mês