Customer Success Associate

About

our product

Our technology lets you see products in your own room before you buy.

Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room.

You definitely want to make sure it will look good in your space.

We enable that through cutting-edge computer vision technology, presented in an extraordinarily simple and accessible way.

Try our rug demo now!

Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table: https://www.roomvo.com/rugdemo4r

About

you

You take pride in exceeding expectations.

You uncover needs by listening closely and asking perceptive questions.

You also love technology.

Your peers are impressed by your technical knowledge and know-how, which allows you to become their trusted advisor.

You are not afraid to convince someone to change their mind and you recognize when you need to change yours.

You are excited to take on new challenges and be part of something small that is growing into something big.

What You'll Do

Manage the post-onboarding customer lifecycle for a book of SMB customers

Be responsible for key metrics such as Customer Health, Retention, and Expansion

Become a trusted partner to your customers so you can better understand their needs and help them achieve their goals

Engage and share learnings across the wider Customer Success team

Serve as a key voice of our customers internally with teams such as product, sales, and leadership, and partner with other teams internally to drive best-in-class customer experiences

Maintain impeccable records in Customer Success software

Actively and routinely engage with your customers to assess their priorities, identifying opportunities to further promote the Roomvo Platform and ensure the full potential of service is realized

Be a customer advocate within our organization, documenting requests and issues as well as identifying areas we can improve for our customers

Requirements

You have at least 1-2 years of experience in a B2B Customer Success role

Direct experience managing a book of business

You can quickly get familiar with and prioritize technically complex processes and tasks

You are professional and comfortable engaging C-suite executives

You can manage tight deadlines

You are comfortable using Google Workspace and Salesforce

You have excellent communication skills, both written and verbal

You are well-organized and able to manage multiple competing priorities at all times

Experience in SaaS is mandatory

Italian and English language proficiency

Bonus: Fluency in French or Spanish

About

our culture

We're a remote-first .

We work in tight-knit teams to cultivate an ownership mentality.

We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.

We're hyper-focused on our achievements and our ability to execute our promises.

We act with urgency.

We value work-life balance by offering generous time off

Work anywhere in the world for up to 3 months!

We value families, by offering a parental leave program

We offer a work-from-home stipend

Your birthday (and our company's birthday) is a day off!

About

our hiring process

Now: You upload your resume and complete a brief questionnaire.

Step 1: We arrange a video call with you to assess your abilities.

Then complete a take-home assessment

Step 2: You attend the second and third video interviews soon after.

Step 3: You meet our Director of People and Culture and one of the Founders.

Step 4: You receive an offer.

Take the Leap.

Apply now.

Our demo, in case you missed it: https://www.roomvo.com/rugdemo4r