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Customer Success Manager

agap2IT

Oferta Full-time
Tecnologia Lisboa, PT €1 060 - €1 892/mês mercado Posted 1 week ago
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14/02/2026
Há 1 week ago

Description

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Founded in 2005 in Lisbon, agap2IT is a European organization operating in the fields of Information Systems, Science and Technology.

Our ability to act globally, combined with the team’s extensive technical, functional and business expertise, ensures excellence in responding to the most demanding challenges.

With the agapian spirit and values such as people development, entrepreneurship and social responsibility, more than just a project, you will have the opportunity to build a career tailored to you.

Profile

description:

  • 5–10 years of relevant professional experience within the technology industry;
  • Proven ability to build and maintain trusted advisor relationships at executive level, particularly with IT, Engineering, and Support stakeholders;
  • Strong understanding of SaaS business models and customer lifecycle management;
  • Experience demonstrating and applying in-depth product knowledge to align solutions with customer business priorities;
  • Ability to design and execute structured adoption plans, defining current state, future state, and measurable milestones;
  • Skilled in identifying business risks and proactively developing mitigation strategies in collaboration with sales teams;
  • Experience delivering measurable business value, including cost optimization and growth enablement initiatives;
  • Strong understanding of enterprise IT architecture, DevOps practices, and modern IT monitoring environments;
  • Ability to communicate product updates, lifecycle changes, and technical evolutions clearly and proactively to customers;
  • Experience leading cross-functional post-sales teams to ensure a seamless and high-quality customer experience;
  • Capability to prepare and deliver executive business reviews, workshops, demos, webinars, and strategic sessions;
  • Ability to forecast renewals, identify expansion opportunities, and manage portfolio risk effectively;
  • Experience building ROI and value realization models for enterprise clients;
  • Strong consulting mindset with the ability to influence C-level stakeholders and manage complex conversations;
  • Comfortable operating in fast-paced, collaborative, and results-driven environments;
  • Experience working within or alongside DevOps-driven organizations is a plus;
  • Availability to travel to client sites when required;
  • Fluency in English (mandatory).

Mandatory requirement: Living in Portugal or holding legal authorization to reside in Portugal.

Our agapian benefits include:

  • Health insurance;
  • Life and personal accident insurance;
  • Free training (technical, behavioral, and language) and technical certifications;
  • Discounts platform across different sectors;
  • Vodafone plan (mobile communications and broadband);
  • Free access to nutrition, psychology, and general medicine consultations;
  • Continuous and personalized career development support.

At agap2IT, we stand for equality and value diversity.

We foster a safe and inclusive environment, where opportunities are equal for all employees.

We do not discriminate based on age, ethnicity, sexual orientation, gender, disability, or any factor other than merit.

All applications with the required skills for the role are welcome.

Join us!

Apply here

Weather on start day

Wednesday, 25 de February — Partly cloudy · Max 18° · Min 14° · Rain 33% (0mm) · Wind 13 km/h

Previsão para os dias seguintes

  • Thu, 26 Feb
    Partly cloudy
    Max 21° · Min 12°
  • Fri, 27 Feb
    Partly cloudy
    Max 17° · Min 12°
  • Sat, 28 Feb
    Partly cloudy
    Max 16° · Min 11°
  • Sun, 1 Mar
    Partly cloudy
    Max 18° · Min 12°

Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Tecnologia
Status
—
Location
Lisboa, PT
Start
14/02/2026
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Salário de Mercado

€1 060 - €1 892/mês