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Customer Support & Guest Relations Manager

RICARDO TORRES VIANA UNIPESSOAL LIMITADA

Oferta Full-time
Atendimento / Call Center Viana do Castelo €1 667 - €2 290/mês mercado Posted 1 day ago
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10/01/2026
Há 1 day ago

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Description

Original View enhanced

Who We Are?

We are a fast-growing , hospitality, and investment management, focused on delivering high-quality private hotels and short-term rental experiences.

Working closely with property owners and guests, we manage premium assets with a strong emphasis on service excellence, operational efficiency, and attention to detail.

Our team is based in Viana do Castelo, driven to raise the hospitality standard to luxury.

The Role: We are looking for a customer-focused and detail-oriented Customer Support & Guest Relations Manager to act as a key point of contact for our guests.

This role is central to ensuring exceptional guest experiences, smooth communication, and consistently high service standards across our portfolio.

What You’ll Do Act as the main point of contact for guests before, during, and after their stay.

Manage guest inquiries, requests, and issue resolution with a luxury service mindset.

Support the management team with updates, reporting, and day-to-day operational communication.

Ensure service standards, response times, and brand tone are consistently met.

Identify recurring issues and contribute to improving internal service processes.

Who You Are Clients are your DNA (mandatory). +3 years of experience in hospitality, customer support, guest relations, or luxury services.

Available to work shifts, weekends, and holidays (mandatory).

Strong communication and problem-solving skills, with a calm and professional approach.

Team player, eager to learn and grow.

Detail-oriented, organised, and comfortable managing multiple requests simultaneously.

Fluent in English (mandatory); additional languages are a plus.

Comfortable using digital tools and operational systems (Excel / CRM experience is a plus).

Valid driver’s licence and own vehicle.

Why Join Us Top-Notch Office in Viana do Castelo with swimming pool and all the amenities you can think.

Experienced, versatile and open-minded team.

Opportunity to grow within a scaling luxury rental operation.

Competitive compensation aligned with experience and performance.

You feel that this is for you?

Perfect, write us back to   Mostrar Email > < Mostrar Email Partilhar #my_centered_buttons { display: flex; justify-content: center; } Guardar Oferta  Receber Alertas por Email  Comunicar Problema / Queixa

Weather on start day

Sunday, 11 de January — Showers · Max 14° · Min 11° · Rain 75% (3.7mm) · Wind 26 km/h

Previsão para os dias seguintes

  • Mon, 12 Jan
    Rain
    Max 14° · Min 13°
  • Tue, 13 Jan
    Thunderstorm
    Max 14° · Min 12°
  • Wed, 14 Jan
    Thunderstorm
    Max 13° · Min 10°
  • Thu, 15 Jan
    Showers
    Max 14° · Min 11°

Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Atendimento / Call Center
Status
—
Location
Viana do Castelo
Start
10/01/2026
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