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Description
Inviting applications for the role of Customer Support with French/German/Spanish/Brazilian Portuguese - Onsite Lisbon!
Responsibilities
- Responsible for providing support for customers across voice by investigating, troubleshooting and resolving customer issues.
- Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.
- Be a trusted advisor, listen and empathize so the customer knows they are valued.
Ensure their voices are heard through accurate issue tracking and upstream solutions.
- Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact.
Where this is not possible ensure all defects are logged appropriately.
- Seek opportunities to add value for customers through education, proactivity and clear expectation setting.
- Set a high bar for Customer Service Agents within the organization by setting an example through performance and work ethic.
Qualifications we seek in you!
- Any Graduate degree (good to have)
- Strong problem-solving and decision-making abilities
- Experience in Customer Service/Support with voice
- Ability to multitask, prioritize, and manage time effectively
- Familiarity with customer relationship management (CRM) systems and practices
- Great communication skills to operate globally across multiple departments and stakeholders.
- Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization
- Must be able to read, write and speak in English
- Very good knowledge of English and German, min B2.
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Weather on start day
Tuesday, 24 de February — Partly cloudy · Max 17° · Min 13° · Rain 10% (0mm) · Wind 17 km/h
Previsão para os dias seguintes
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Wed, 25 FebShowersMax 18° · Min 14°
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Thu, 26 FebPartly cloudyMax 21° · Min 12°
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Fri, 27 FebShowersMax 16° · Min 12°
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Sat, 28 FebPartly cloudyMax 16° · Min 11°
Detalhes
- Listing type
- Job Offer
- Schedule Type
- Full-time
- Category
- Atendimento / Call Center
- Status
- —
- Location
- Lisboa
- Start
- 17/12/2025
Salário de Mercado
€920 - €2 245/mês