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Desktop Auditor Warranty - 0000-000 Lisboa, Lisboa

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Descrição

Ready to make an impact in the world of warranty processes?Join MAN Global Business Services (GBS) Portugal and play a key role in ensuring quality andefficiency across our worldwide service organization.

Your role:As part of the newly established Global Business Services (GBS) organization,structured into three pillars – Operations, Global Process Ownership, and Strategy &Performance Management – you will play a key role in shaping the future of GBS.

As aWarranty Desktop Auditor, you’ll help identify improvements, drive compliance, andcontribute to a positive customer experience in a dynamic, international environment.What you can look forward to:In the Warranty Audit task area, you will identify and explain deviations and potential for improvement in warranty process handling in the worldwide service organisation and check the effectiveness of central models for warranty application review.Within this responsible position, you will make an important contribution to a positive customer experience in the environment of particularly customer-sensitive warranty repairs at a central corporate interface between customer, service and product quality, support the achievement of adequate cost targets and contribute to an audit-proof warranty application review.Your responsibilities:Plan and organize desktop audits based on suitable KPIs and carry them out to check potential deviation topics in the warranty process handling, based on upstream analysis resultsDefine, evaluate, and decide on conspicuous warranty applications on the respective test topic, being jointly responsible for this processDocument test results transparently, precisely, and comprehensibly.Handle mainly written communication to the worldwide audit objects until the audit is completedAnalyze desktop audit results regularly and incorporate their findings into the continuous improvement process of upstream application review processes and modelsAct as the first point of contact for your clients and the central warranty process management as well as those responsible in the country organizations regarding desktop audit results Education and Experience RequirementsApprenticeship as a car mechanic/car mechatronic technician with further training as a master craftsman or technical business economist (ideally first experiences with audit)Ideally completed studies (university/university of applied sciences) with a technical or business orientation Practical experience in the field of (commercial) vehicle engineering and knowledge of workshop and repair processesSkills and CompetenciesGood Microsoft Office Skills, especially in ExcelVery good analytical skills and a feel for the overall contextFluent in oral and written English to present complex issuesIndependent, structured and efficient way of working Excellent teamwork skills and enjoy working in a dynamic and collaborative environment 3-5 years work experience excepted