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Dynatrace Consultant - Remote

SYSMATCH

Oferta Full-time
Jurídico Lisboa €1 801 - €3 266/mês mercado Posted 4 days ago
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06/03/2026
Há 4 days ago

Description

Sysmatch is an IT Consultancy and Outsourcing , resulting from the accumulation of know-how and the experience of our consultants, allowing the implementation of solutions adapted to the needs of our clients, privileging their robustness and scalability.

More than two decades in the IT market, we present ourselves as a flexible, adaptable, innovative and forward-looking Company.

At the moment we are looking for the following candidate:

Dynatrace Consultant - Remote

Main Responsibilities:

Dynatrace Enhancements

  • Creation, updating, and management of Dynatrace extensions.
  • Development and maintenance of customized dashboards.
  • Configuration of monitoring mechanisms aligned with DOC and IIMC requirements.

Dynatrace Operational Management and Incident Handling:

  • Analysis, diagnosis, and follow‑up of product‑related incidents.
  • Support with root cause analysis (RCA) and implementation of corrective measures.

Incident Management and Follow‑Up – ServiceNow ORD

  • Handling and follow‑up of requests and incidents related to the ServiceNow product.
  • Coordination with application and operational teams to ensure effective resolution.

Support for Discovery Processes and CMDB Management

  • Ensuring the quality, consistency, and compliance of CMDB data.
  • Monitoring discovery processes and identifying configuration items (CIs).
  • Supporting the accurate representation of services within the DOC framework and ensuring proper traceability.

SGS Indicator Monitoring

  • Monitoring and analysis of relevant metrics.
  • Consolidation and reporting of indicators.
  • Contribution to audits and compliance activities.

Expected Profile

  • At least 2 years of hands-on experience with Dynatrace (implementation, tuning, extensions, dashboards).
  • Knowledge of ServiceNow, especially the Incident and CMDB modules.
  • Familiarity with DOC, IIMC, and SGS processes (valued).
  • Strong analytical, diagnostic, and problem‑solving skills.
  • Good communication skills and ability to collaborate with multidisciplinary teams.
  • Commitment to continuous improvement and rigor in the management of metrics and data.

What We Offer

  • A dynamic project in a well-regarded client at an international level;
  • Salary classification according to the experience shown;
  • Career development with intervention in ambitious and innovative technological projects;
  • Good working environment with young and dynamic teams;
  • Personalized follow-up to each consultant;
  • Integration into Sysmatch staff with access to all company activities;
  • You will be part of our trainings and Team Building events;
  • A network of hundreds of partnerships with companies in countless sectors that offer you exclusive discounts (health, wellness, travel, gastronomy, culture, leisure, training, etc).

Recruitment, selection and integration process:

The first contacts will be made by phone call or video call.

We are prepared to ensure the monitoring and integration of new employees and support them in this new phase of their professional career.

Weather on start day

Wednesday, 11 de March — Partly cloudy · Max 18° · Min 10° · Rain 0% (0mm) · Wind 9 km/h

Previsão para os dias seguintes

  • Thu, 12 Mar
    Partly cloudy
    Max 19° · Min 11°
  • Fri, 13 Mar
    Partly cloudy
    Max 18° · Min 11°
  • Sat, 14 Mar
    Partly cloudy
    Max 16° · Min 11°
  • Sun, 15 Mar
    Partly cloudy
    Max 19° · Min 14°

Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Jurídico
Status
—
Location
Lisboa
Start
06/03/2026
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Salário de Mercado

€1 801 - €3 266/mês