Description
Raftech is looking for an experienced EasyVista professional to support the management and continuous evolution of an ITSM platform, acting as a key point of contact between the client and technical teams.
Main Responsibilities
Manage and follow up on requests/incidents coming through the EasyVista platform
Work closely with ITSM leaders to review backlog items and distribute tasks
Support two main streams of activity:Platform maintenance and corrective actions
Platform evolution and implementation of new client requirements
Act as the main operational contact for the client
Handle simpler requests directly within EasyVista whenever possible
Administer and configure the EasyVista platform
Provide functional and operational support to stakeholders
Mandatory Requirements
Hands-on experience with EasyVista administration and configuration
Strong knowledge of ITSM processes
Experience managing requests, tickets, and backlog activities
Client-facing experience and good communication skills
Ability to work usly and manage priorities
Experience in corrective and evolutionary maintenance environments
Important
Experience with EasyVista must go beyond end-user usage.
Candidates must have practical experience as an EasyVista Administrator, configurator, or technical/functional consultant.
Ideal Profile
Strong communication and stakeholder management skills
Organized and solution-oriented mindset
Ability to work collaboratively with technical and business teams
Proactive and customer-focused attitude
If you are interested, please share your cv to slazaro@raftech-solutions.com
Weather on start day
Sem previsão disponível.
Detalhes
- Listing type
- Job Offer
- Schedule Type
- Full-time
- Category
- Consultadoria, Auditoria e Assessoria
- Status
- —
- Start
- 29/05/2026
Salário de Mercado
Dados insuficientes para esta categoria
For this job you may need
Hand-picked gear and resources that fit this role.
Ergotron WorkFit-T Sit-Stand Desk Converter
Permite alternância entre posturas sentadas e em pé, promovendo saúde e conforto ergonómico durante o trabalho.
Logitech MX Master 3 Mouse
Oferece conforto ergonómico e produtividade aprimorada com recursos de navegação rápida, ideal para gerenciar tarefas no EasyVista.
Steelcase Leap Chair
Fornecimento de conforto ergonómico durante longas sessões de trabalho, ajudando a prevenir desconforto e fadiga.
3M Anti-Fatigue Mat
Melhora o conforto ao ficar em pé por longos períodos, reduzindo a tensão nas pernas e pés.
Jabra Evolve 75 MS Stereo Headset
Facilita comunicações claras com clientes e equipes técnicas, essencial para atuar como ponto de contato principal.