Anúncios › French-Speaking Customer Representative for Airline
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French-Speaking Customer Representative for Airline

Anónima

Oferta Full-time
Atendimento / Call Center 65216, Aveiro 15 000–25 000 € /ano Publicado há 1 mês
18
Visualizações
0
Candidaturas
23/11/2025
Há há 1 mês

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Descrição

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations.

And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

At Concentrix, there’s a real career and personal growth potential.

About

80% of our managers and leaders have been promoted from within!

That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do

in this role

As a Customer Service Representative, you will:

Be in charge of booking management (altering, canceling, or creating new reservations)

Assist clients via inbound/outbound calls and email

Help the clients with doubts about Flight Club service, Vip Service, PRM (personal reduced mobility)

Deal with claims (strikes, lateness, Cancelation etc.)

Give real-time, accurate information that empowers the customer to make decisions.

Go beyond the customer's service expectations so they will remember and share their great experience.

Listen to the customer's unique situation and acknowledge their needs.

Your qualifications

Concentrix is a great match if you:

Have a high level of French (C1) and English (B2) - written and oral

Have excellent communication skills coupled with empathy and team spirit

Have previous experience with GDS tools like Amadeus, Galileo, or Sabre (is preferential)

Have at least 6 months of experience in Customer Service or as a tourism/travel representative

If you feel you don’t check every box, we still encourage you to apply.

We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

Competitive salary (base and additional bonuses)

2000€ Welcome Bonus

Central location in Lisbon, Portugal

Bring-a-friend (referral) bonus opportunities

Full paid training on the

Career development programs

Experience the best version of you!

Meteorologia no dia de início

sexta-feira, 26 de dezembro — Condições não especificadas · Máx 11° · Mín 2° · Chuva 13% (0mm) · Vento 11 km/h

Previsão para os dias seguintes

  • sáb, 27 dez
    Parcialmente nublado
    Máx 13° · Mín 3°
  • dom, 28 dez
    Parcialmente nublado
    Máx 15° · Mín 6°
  • seg, 29 dez
    —
    Máx 15° · Mín 3°
  • ter, 30 dez
    —
    Máx 14° · Mín 5°

Detalhes

Tipo de listagem
Oferta de emprego
Tipo horário
Full-time
Categoria
Atendimento / Call Center
Estado
—
Modelo trabalho
Presencial
Salário
15 000–25 000 € /ano
Localização
65216, Aveiro
Início
23/11/2025
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