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Description
If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations.
And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
At Concentrix, there’s a real career and personal growth potential.
About
80% of our managers and leaders have been promoted from within!
That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What You Will Do
in this role
As a Customer Service Representative, you will:
Be in charge of booking management (altering, canceling, or creating new reservations)
Assist clients via inbound/outbound calls and email
Help the clients with doubts about Flight Club service, Vip Service, PRM (personal reduced mobility)
Deal with claims (strikes, lateness, Cancelation etc.)
Give real-time, accurate information that empowers the customer to make decisions.
Go beyond the customer's service expectations so they will remember and share their great experience.
Listen to the customer's unique situation and acknowledge their needs.
Your qualifications
Concentrix is a great match if you:
Have a high level of French (C1) and English (B2) - written and oral
Have excellent communication skills coupled with empathy and team spirit
Have previous experience with GDS tools like Amadeus, Galileo, or Sabre (is preferential)
Have at least 6 months of experience in Customer Service or as a tourism/travel representative
If you feel you don’t check every box, we still encourage you to apply.
We'll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Competitive salary (base and additional bonuses)
2000€ Welcome Bonus
Central location in Lisbon, Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the
Career development programs
Experience the best version of you!
Weather on start day
Tuesday, 24 de February — Partly cloudy · Max 19° · Min 9° · Rain 0% (0mm) · Wind 18 km/h
Previsão para os dias seguintes
-
Wed, 25 FebPartly cloudyMax 18° · Min 12°
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Thu, 26 Feb—Max 18° · Min 10°
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Fri, 27 Feb—Max 14° · Min 10°
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Sat, 28 FebPartly cloudyMax 16° · Min 9°
Detalhes
- Listing type
- Job Offer
- Schedule Type
- Full-time
- Category
- Atendimento / Call Center
- Status
- —
- Work Model
- On-site
- Salary
- 15 000–25 000 € /ano
- Location
- 65216, Aveiro
- Start
- 23/11/2025