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Description
📋 Descrição da Função
We are seeking German-speaking Customer Consultants to join our Retention team at TOON. Your primary role will be handling incoming calls from customers intending to cancel their contracts, with the goal of retaining them through excellent service, upselling, and cross-selling where applicable.
🎯 Responsabilidades
- Manage inbound customer calls regarding contract cancellations.
- Advise customers on services and offers to maintain or increase their subscription value.
- Upsell and cross-sell products and services.
- Ensure a high level of customer satisfaction and loyalty.
- Meet defined quality and performance standards.
📋 Requisitos
- Fluent in German (mandatory) with good command of English.
- Previous experience in a call center is valued but not mandatory.
- Strong customer service and communication skills.
- Resilience, flexibility, and ability to work under pressure.
- Detail-oriented, reliable, and punctual.
- Basic PC skills.
- Completed technical training or equivalent professional experience.
💰 Condições
- Work 00 gross/month
- Performance Bonus (up to): EUR 360.00/month
- Language Allowance (German/English): EUR 500.00/month
- Meal Allowance of EUR 9.60 per day worked - up to EUR 201.60/month
- Assiduity Allowance: EUR 110.00/month
- Flex Work Allowance: EUR 60.00/month
Why Apply?
- Permanent, stable employment within a leading company.
- Real opportunities for professional development and career growth.
- Multicultural and dynamic work environment.
- Attractive compensation package including fixed and variable components.
- Work fully remote in Portugal.
Clique aqui para se candidatar!
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This description was automatically enhanced by AI for better readability, maintaining all original information.
Weather on start day
Monday, 2 de March — Thunderstorm · Max 16° · Min 9° · Rain 90% (6.5mm) · Wind 14 km/h
Previsão para os dias seguintes
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Tue, 3 MarShowersMax 19° · Min 11°
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Wed, 4 MarPartly cloudyMax 21° · Min 12°
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Thu, 5 Mar—Max 15° · Min 7°
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Fri, 6 MarPartly cloudyMax 15° · Min 5°
Detalhes
- Listing type
- Job Offer
- Schedule Type
- Full-time
- Category
- Atendimento / Call Center
- Status
- —
- Schedule
- Monday to Friday, rotating shifts: - 07:00 - 16:00 - 08:00 - 17:00 - 09:00 - 18:00 Compensation & Benefits Package: - Basic Salary: EUR 900
- Location
- ( Todas as Zonas )
- Start
- 02/01/2026
Salário de Mercado
€920 - €1 933/mês