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German Customer Service Representative in Faro

Recruityard

Oferta Full-time
Atendimento / Call Center ( Todas as Zonas ) €920 - €2 245/mês mercado Posted 6 days ago
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18/02/2026
Há 6 days ago

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Description

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Multilingual Customer Service Agents - Algarve, Portugal Location: Faro (Hybrid) Contract: Permanent | Languages Required: · German & English About the Position We are currently hiring experienced Multilingual Customer Service Agents to join an expanding international support team based in the Algarve.

In this role, you will provide high-quality customer assistance through phone, email, and live chat, ensuring a positive customer experience and high satisfaction levels.

This is a hybrid position, with initial training delivered on-site, followed by a flexible home/office working model.

Main Duties - Provide excellent customer support across voice, chat, and email - Handle both inbound and outbound customer interactions in a professional manner - Aim to resolve customer issues on the first contact whenever possible - Manage complaints and escalations with a calm and solution-focused approach - Log and update customer information accurately using CRM and ticketing platforms - Work according to service level agreements (SLAs) and quality guidelines - Meet individual and team performance targets related to quality, productivity, and customer satisfaction - Keep up to date with product knowledge and process changes - Ensure compliance with data protection and internal security procedures Essential Requirements - Fluency in German, plus strong English skills - At least 2 years of experience in customer service or a contact centre environment - Confident supporting customers via phone, email, and live chat - Comfortable using CRM systems and digital tools (Zendesk experience is a plus) GDPR Notice By submitting your application, you provide GDPR consent for your CV and personal information to be processed for recruitment purposes.

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Weather on start day

Tuesday, 24 de February — Unspecified conditions · Max 22° · Min 9° · Rain 0% (0mm) · Wind 15 km/h

Previsão para os dias seguintes

  • Wed, 25 Feb
    Partly cloudy
    Max 19° · Min 10°
  • Thu, 26 Feb
    —
    Max 23° · Min 8°
  • Fri, 27 Feb
    Rain
    Max 16° · Min 9°
  • Sat, 28 Feb
    Partly cloudy
    Max 19° · Min 6°

Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Atendimento / Call Center
Status
—
Work Model
Hybrid
Location
( Todas as Zonas )
Start
18/02/2026
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Salário de Mercado

€920 - €2 245/mês