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Description
If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations.
And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
What You Will Do
in this role
As a Customer Service Representative, you will:
Respond to inbound customer requests, documenting relevant case information
Assure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels (as assigned)
Respond appropriately or escalate customers to higher tiers of support as defined and documented
Collaborate with other technicians to resolve or properly close help tickets
Your qualifications
Concentrix is a great match if you:
Have a high level of German (written and oral) and fluent in English (B2)
Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
Demonstrate patience when communicating and solving issues
Keep up with the latest IT and tech-related trends
Are proactive, self-motivated, and a great team player
If you feel you don’t check every box, we still encourage you to apply.
We'll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:
with indefinite contracts (negotiable depending on your experience and our client's needs)
Competitive salary and performance bonus
Central location in Lisbon, Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the
Career development programs
Experience the best version of you!
Weather on start day
Tuesday, 24 de February — Partly cloudy · Max 19° · Min 9° · Rain 0% (0mm) · Wind 18 km/h
Previsão para os dias seguintes
-
Wed, 25 FebPartly cloudyMax 18° · Min 12°
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Thu, 26 Feb—Max 18° · Min 10°
-
Fri, 27 Feb—Max 14° · Min 10°
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Sat, 28 FebPartly cloudyMax 16° · Min 9°
Detalhes
- Listing type
- Job Offer
- Schedule Type
- Full-time
- Category
- Atendimento / Call Center
- Status
- —
- Work Model
- On-site
- Salary
- 15 000–25 000 € /ano
- Location
- Aveiro
- Start
- 23/11/2025