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Help Desk / Infrastructure Monitoring Analyst

Randstad Portugal

Oferta Full-time
Tecnologia 1070-100 Lisbon And Riyadh (saudi Arabia), Lisboa €1 060 - €1 892/mês mercado Publicado há 2 semanas
24
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0
Candidaturas
10/02/2026
Há há 2 semanas

Anúncio republicado automaticamente

Este anúncio foi sincronizado a partir da fonte externa Randstad para facilitar a pesquisa em OnlyJobs. Podes consultar o anúncio original em www.randstad.pt.

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Descrição

Original Ver aprimorada

Randstad Digital is the Randstad Group's business area specializing in the recruitment of middle and senior management for the information technology sector.

Our client is a prestigious multinational consulting organization and is recruiting a Help Desk / Infrastructure Monitoring Analyst for Lisbon and Riyadh (Saudi Arabia).

We are seeking a Help Desk / Infrastructure Monitoring Analyst to ensure continuous availability, performance, and reliability of IT infrastructure.

This role is critical to first-line operational support, proactive monitoring, and incident management within a 24/7 enterprise environment.Responsibilities include incident detection, classification, escalation, and resolution in alignment with ITIL best practices.The analyst will act as the first point of contact, perform initial troubleshooting, and coordinate with second- and third-line support teams.Accurate logging, tracking, and documentation of incidents, service requests, and changes within ITSM tools is expected.The role also contributes to continuous service improvement through trend analysis, reporting, and operational feedback.

Proven experience in a Help Desk, NOC, or Infrastructure Monitoring role.Strong working knowledge of ITIL processes, particularly Incident Management, Problem Management, and Change Management.Hands-on experience with monitoring tools, ticketing systems, and operational dashboards.Ability to operate in high-availability, mission-critical environments.Professional fluency in English, both written and spoken, is mandatory.Strong communication skills, operational discipline, and ability to work under pressure.

Availability & Mobility RequirementsFull availability to work on-site in Riyadh is mandatory.Willingness to work shifts, including nights, weekends, and on-call rotations as required by operational demands.

Key CompetenciesOperational excellence and customer-centric mindset.Strong analytical and troubleshooting capabilities.Process-driven approach with attention to compliance and documentation.Team-oriented profile with the ability to interact effectively with global stakeholders.

Meteorologia no dia de início

quarta-feira, 25 de fevereiro — Condições não especificadas · Máx 18° · Mín 13° · Chuva 25% (0.2mm) · Vento 10 km/h

Previsão para os dias seguintes

  • qui, 26 fev
    Parcialmente nublado
    Máx 20° · Mín 12°
  • sex, 27 fev
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    Máx 16° · Mín 11°
  • sáb, 28 fev
    Parcialmente nublado
    Máx 15° · Mín 11°
  • dom, 1 mar
    Parcialmente nublado
    Máx 16° · Mín 10°

Detalhes

Tipo de listagem
Oferta de emprego
Tipo horário
Full-time
Categoria
Tecnologia
Estado
—
Modelo trabalho
Presencial
Localização
1070-100 Lisbon And Riyadh (saudi Arabia), Lisboa
Início
10/02/2026
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Salário de Mercado

€1 060 - €1 892/mês