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Helpdesk - Italian

Randstad Portugal

Oferta Full-time Open
Atendimento / Call Center 9050-401 Funchal, Madeira €1 595 - €2 290/mês mercado Posted 16 hours ago
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Applications
17/01/2026
Há 16 hours ago

Description

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We are seeking an experienced Italian speaking Helpdesk to join our growing team based in Funchal, Madeira (Portugal).The candidate should provide support and assistance to different clients and websites’ users typically by email and messaging channels (WhatsApp, chat etc.).

Working for a digital company, the candidate should have a basic knowledge of computer science and should be familiar with MS Office/Google Workspace (Excel/Sheet above all), productivity packages and utility programs.She/he will regularly interact with other Customer Care team agents located in different offices, reporting to the Head of Customer Care.

Deeply care about the satisfaction of our users and being accountable for responding to their requestsin the most empathetic and helpful way possible.This could involve troubleshooting technical problems, addressing billing issues, or handlingcomplaints by following the guidelines and procedures provided.Being fully knowledgeable about the services offered by the .Keeping accurate records of customer interactions for tracking customer issues and opportunities, sothat we can keep improving the overall user’s experience.Following up with customers to ensure that their issues have been resolved and that they are satisfiedwith the service they received.

Find and take advantage of possible opportunities to close potentialsales.Proactively report feedback to the team and managers.

Native Italian speaker or certified effective operational proficiency (level C1 or higher).

Professionalknowledge of other languages is welcome.Strong team working attitude and goals oriented.

Problems solver.Willing to work on shifts (early morning/late evening), weekends and bank holidays when needed.Well versed in general computer operations with remarkable MS Office/Google Workspace skills.Previous experience in customer service field.

Familiarity with the Zendesk platform is a preferentialtitle.

Weather on start day

Sunday, 18 de January — Unspecified conditions · Max 17° · Min 15° · Rain 75% (3.4mm) · Wind 12 km/h

Previsão para os dias seguintes

  • Mon, 19 Jan
    Partly cloudy
    Max 18° · Min 14°
  • Tue, 20 Jan
    Partly cloudy
    Max 17° · Min 13°
  • Wed, 21 Jan
    Partly cloudy
    Max 20° · Min 15°
  • Thu, 22 Jan
    Partly cloudy
    Max 20° · Min 16°

Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Atendimento / Call Center
Status
Open
Location
9050-401 Funchal, Madeira
Start
17/01/2026
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