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Helpdesk - Riyadh, Saudi Arabia

HIQ consulting

Oferta Full-time
Tecnologia Outros Locais - Estrangeiro €1 175 - €1 865/mês mercado Publicado há 19 horas
3
Visualizações
0
Candidaturas
13/01/2026
Há há 19 horas

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Descrição

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📋 Descrição da Função

Founded in 2005 in Lisbon, agap2IT is an European organization dedicated to Information Systems, Science and Technology. Our global presence combined with the team's extensive technical, functional, and business expertise ensures excellence in addressing the most demanding challenges.

With a spirit of people development, entrepreneurship, and social responsibility, you will have the opportunity to build a career tailored to your needs at agap2IT.

🎯 Responsabilidades

  • Proven experience in Help Desk, NOC, or Infrastructure Monitoring roles within enterprise environments.
  • Strong working knowledge of ITIL processes, particularly Incident, Problem, and Change Management.
  • Hands-on experience with monitoring tools, ticketing systems, and operational dashboards.
  • Ability to provide first-line support, perform initial troubleshooting, and escalate incidents to second- and third-line teams.
  • Experience operating in high-availability, mission-critical environments.
  • Strong communication skills, operational discipline, and ability to work effectively under pressure.

📋 Requisitos

  • Proven experience in Help Desk, NOC, or Infrastructure Monitoring roles within enterprise environments.
  • Strong working knowledge of ITIL processes, particularly Incident, Problem, and Change Management.
  • Hands-on experience with monitoring tools, ticketing systems, and operational dashboards.
  • Ability to provide first-line support, perform initial troubleshooting, and escalate incidents to second- and third-line teams.
  • Experience operating in high-availability, mission-critical environments.
  • Strong communication skills, operational discipline, and ability to work effectively under pressure.
  • Fluency in English (mandatory).

💰 Condições

  • Full on-site availability in Riyadh is required, including shift work, nights, weekends, and on-call rotations.
  • Candidates must be based in Portugal and available to relocate to Saudi Arabia for a period of one year.
  • B2B engagement is mandatory.

At agap2IT, we stand for equality and value diversity. We foster a safe and inclusive environment where opportunities are equal for all employees. We do not discriminate based on age, ethnicity, sexual orientation, gender, disability, or any factor other than merit. All applications with the required skills for the role are welcome.

Join us! Apply here Partilhar #my_centered_buttons { display: flex; justify-content: center; } Guardar Oferta Receber Alertas por Email Comunicar Problema / Queixa

Esta descrição foi aprimorada automaticamente com IA para melhor legibilidade, mantendo toda a informação original.

Meteorologia no dia de início

quarta-feira, 14 de janeiro — Aguaceiros · Máx 13° · Mín 8° · Chuva 23% (0.3mm) · Vento 5 km/h

Previsão para os dias seguintes

  • qui, 15 jan
    Chuva
    Máx 11° · Mín 7°
  • sex, 16 jan
    Trovoada
    Máx 10° · Mín 7°
  • sáb, 17 jan
    —
    Máx 10° · Mín 4°
  • dom, 18 jan
    —
    Máx 12° · Mín 1°

Detalhes

Tipo de listagem
Oferta de emprego
Tipo horário
Full-time
Categoria
Tecnologia
Estado
—
Modelo trabalho
Presencial
Localização
Outros Locais - Estrangeiro
Início
13/01/2026
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