Description
The Incident Management Team Lead will be responsible for overseeing the incident management process, ensuring efficient resolution of issues while maintaining high service quality.
The role requires expertise in ITIL and ITSM processes and methodologies within the Technology industry.
Client Details
The .
It operates with a focus on providing innovative technology solutions and services, with a commitment to maintaining operational excellence.
Description
Um/a Incident Management Team Lead bem-sucedido/a deve ter:
Manage the end-to-end incident management process to ensure timely resolution of issues.
Coordinate and communicate with internal teams and 3rd parties to identify root causes and implement solutions.
Monitor incident trends and develop strategies for process improvement.
Ensure compliance with ITIL and ITSM best practices in all incident management activities.
Prepare and deliver regular incident reports to stakeholders.
Act as the primary point of contact during high-priority incidents and escalations.
Provide leadership and guidance to the incident management team.
Collaborate with cross-functional teams to enhance service delivery within the Technology department.
Profile
A successful Incident Management Team Lead should have:
Strong knowledge and experience with ITIL and ITSM frameworks.
Proven ability to manage high-pressure situations and prioritize effectively.
Excellent communication and stakeholder management skills.
Experience leading and mentoring teams within the Technology & Telecoms industry.
Analytical mindset and the ability to identify trends and propose solutions.
Proficiency in incident management tools and technologies.
Job Offer
Permanent contract with opportunities for professional growth.
Collaborative and innovative work environment in the Technology industry.
Potential for involvement in impactful and challenging projects.
Candidate-se através do website
Weather on start day
Sunday, 18 de January — Partly cloudy · Max 13° · Min 8° · Rain 0% (0.1mm) · Wind 16 km/h
Previsão para os dias seguintes
-
Mon, 19 JanShowersMax 14° · Min 7°
-
Tue, 20 JanShowersMax 14° · Min 8°
-
Wed, 21 JanShowersMax 16° · Min 12°
-
Thu, 22 JanRainMax 15° · Min 12°
Detalhes
- Listing type
- Job Offer
- Schedule Type
- Full-time
- Category
- Educação
- Status
- —
- Location
- Lisboa, PT
- Start
- 17/01/2026
For this job you may need
Hand-picked gear and resources that fit this role.
HUION Kamvas Slate 13 Tableta Gráfica con Pantalla sin Necesidad de PC, Tableta de Dibujo Independiente 12.7 Pulgadas con Resolución 2K QHD, Lápiz H-Pencil, 8GB+256GB, Wifi Batería 10000mAH Android 14
Precisão elevada para ilustração digital e retoque fotográfico.
Logitech MX Vertical Ratón Inalámbrico Ergonómico, Multi-Ordenador, 2,4 GHz/Bluetooth con Receptor Unifying USB, Seguimiento Óptico 4000 DPI, 4 Botones, Carga Rápida, Portátil/PC/Mac/iPad OS - Gris
Reduz tensão no pulso durante sessões longas de design.
Tnight Lampara Escritorio LED, 24W Lámpara Flexo Led Escritorio Luz Doble Cabeza, 78.5cm Candeeiro Secretaria con Pinza y Temperaturas de color Ajustables,para Estudio, Monitor, Oficina, Estudiar
Proporciona iluminação controlada sem sombras sobre a mesa de desenho.
Novapack Linternas LED Alta Potencia 20000 Lúmenes XHP70.2 – Recargable USB, Táctica Militar, 5 Modos, Largo Alcance, Impermeable IPX6 – Ideal Camping, Emergencias y Seguridad
Iluminação robusta para emergências em ambientes híbridos.
Datacolor SpyderPro - Calibración de Monitor Hasta 12000nits, Capacidad 3D LUT, Device Preview Plus, Credenciales de Contenido (C2PA) e Integración de Medidor de Luz
Garante consistência de cor entre ecrãs e impressões.
Pantone GPG301B Essentials Guide, Multicolor
Facilita escolha de paletas e comunicação com impressão.