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IT Operations Process & Governance Analyst

Human Profiler

Oferta Full-time
Tecnologia Lisboa €980 - €1 737/mês mercado Publicado há 2 semanas
63
Visualizações
0
Candidaturas
17/03/2026
Há há 2 semanas

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Descrição

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With over a decade of experience in talent recruitment, Human Profiler is a consultancy specialized in IT Outsourcing and the selection of qualified profiles.

We track trends, anticipate needs, and align talent with the right challenges through agility, closeness, and a personalized approach.

We are currently looking for an IT Operations Process & Governance Analyst to our client team.

Main responsibilities

  • Define, document, and maintain standardized IT processes.
  • Manage software license compliance.
  • Oversee relationships and contracts with strategic suppliers.
  • Ensure operational efficiency and compliance with internal/external standards (ITIL / ITSM).
  • Participate in decisions with significant financial impact.

Requirements

  • 5+ years of relevant experience.
  • Experience managing complex processes with high functional and financial impact.
  • Ability to produce clear, structured manuals, procedures, and reports.
  • Experience in ITSM Environments - Hands-on experience with service management tools (e.g., ServiceNow, BMC Remedy) for tracking incidents, changes, and problems.
  • Coordinating with multiple suppliers, negotiating contracts, and monitoring SLAs.
  • Understanding ITIL processes like Incident, Problem, Change, Asset & Configuration Management.
  • Ability to identify risks, inefficiencies, or compliance gaps.

From application to team integration

The first contact is made by phone or videoconference, during a dedicated moment to better understand the candidate’s professional background and motivations.

During the integration phase, close and consistent support is ensured to foster continuous development and smooth adaptation to the new team.

Meteorologia no dia de início

sábado, 4 de abril — Parcialmente nublado · Máx 26° · Mín 16° · Chuva 0% (0mm) · Vento 10 km/h

Previsão para os dias seguintes

  • dom, 5 abr
    Parcialmente nublado
    Máx 26° · Mín 14°
  • seg, 6 abr
    Aguaceiros
    Máx 21° · Mín 15°
  • ter, 7 abr
    Aguaceiros
    Máx 17° · Mín 13°
  • qua, 8 abr
    Parcialmente nublado
    Máx 17° · Mín 12°

Detalhes

Tipo de listagem
Oferta de emprego
Tipo horário
Full-time
Categoria
Tecnologia
Estado
—
Localização
Lisboa
Início
17/03/2026
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Salário de Mercado

€980 - €1 737/mês