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Descrição
We are seeking an IT Support L2 professional to provide technical assistance and ensure the smooth operation of IT systems in the auto industry.
Client Details
The hiring .
Description
Um/a IT Support L2 bem-sucedido/a deve ter:
Customer Support: Independently handling technical and application-specific inquiries from national and international customers.
IT Support: Receiving and resolving functional issues related to the TrailerConnect® portal, API interfaces, and control units.
Ticket Management: Prioritizing and classifying incidents in the ticket system and resolving them using remote tools.
Coordination & Communication: Collaborating with IT and hardware departments, workshops, customers, and internal stakeholders.
Error Analysis & Solution Development: Supporting the analysis and development of technical solutions with internal and external specialists.
Claims Handling: Documenting and communicating claims with suppliers.
Project Work: Contributing to IT development projects.
Interdisciplinary Collaboration: Close cooperation with various internal departments.
Profile
A successful IT Support L2 should have:
Education: Completed vocational training in IT, e.g., as an IT specialist for system integration.
Technical Knowledge: Familiarity with SOAP and REST APIs.
Experience: Ideally, experience with ticket systems, ACD, SAP, Office 365, and mobile communications.
Support Experience: Experience in telephone-based IT customer support.
Soft Skills: Enjoyment of cross-team collaboration and interest in complex technical products.
Languages: Good command of English; additional languages are a plus.
Independent and result-oriented working style.
Job Offer
Opportunity to work in the auto industry with a focus on technology.
Candidate-se através do website
Meteorologia no dia de início
terça-feira, 24 de fevereiro — Parcialmente nublado · Máx 17° · Mín 13° · Chuva 10% (0mm) · Vento 17 km/h
Previsão para os dias seguintes
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qua, 25 fevAguaceirosMáx 18° · Mín 14°
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qui, 26 fevParcialmente nubladoMáx 21° · Mín 12°
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sex, 27 fevAguaceirosMáx 16° · Mín 12°
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sáb, 28 fevParcialmente nubladoMáx 16° · Mín 11°
Detalhes
- Tipo de listagem
- Oferta de emprego
- Tipo horário
- Full-time
- Categoria
- Tecnologia
- Estado
- —
- Localização
- Lisboa, PT
- Início
- 02/12/2025
Salário de Mercado
€1 060 - €1 892/mês