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IT Ticketing & Support Administrator

Human Profiler

Oferta Full-time
Tecnologia Lisboa €1 100 - €1 812/mês mercado Posted 2 weeks ago
63
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0
Applications
17/03/2026
Há 2 weeks ago

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Description

Original View enhanced

With over a decade of experience in talent recruitment, Human Profiler is a consultancy specialized in IT Outsourcing and the selection of qualified profiles.

We track trends, anticipate needs, and align talent with the right challenges through agility, closeness, and a personalized approach.

We are currently looking for a IT Ticketing & Support Administrator to our client team.

Main responsibilities

  • Lead workplace IT and meeting-room collaboration support.
  • Deliver top-tier VIP/executive support with seamless user experience.
  • Coordinate with suppliers and technical teams to resolve issues fast.
  • Prioritize tasks effectively in high-demand, mission-critical situations.
  • Communicate clearly and solve problems proactively.
  • Thrive in dynamic, high-pressure environments.

Requirements

  • 2–5 years in operational IT support with exposure to end users and critical systems.
  • Hands-on experience in advanced support, supplier coordination, and workplace/collaboration solutions.
  • Strong user-focus with dedication to service quality.
  • Experience supporting executives or VIP users.
  • Ability to coordinate with multiple stakeholders and technical teams.
  • Excellent organizational skills and priority management.
  • Outstanding communication and problem-solving abilities.
  • Flexibility and composure in critical operational contexts.

From application to team integration

The first contact is made by phone or videoconference, during a dedicated moment to better understand the candidate’s professional background and motivations.

During the integration phase, close and consistent support is ensured to foster continuous development and smooth adaptation to the new team.

Weather on start day

Saturday, 4 de April — Partly cloudy · Max 26° · Min 16° · Rain 0% (0mm) · Wind 10 km/h

Previsão para os dias seguintes

  • Sun, 5 Apr
    Partly cloudy
    Max 26° · Min 14°
  • Mon, 6 Apr
    Showers
    Max 21° · Min 15°
  • Tue, 7 Apr
    Showers
    Max 17° · Min 13°
  • Wed, 8 Apr
    Partly cloudy
    Max 17° · Min 12°

Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Tecnologia
Status
—
Location
Lisboa
Start
17/03/2026
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Salário de Mercado

€1 100 - €1 812/mês