O2C Supervisor

About

the ,000 employees across 60+ countries).

Driven by a strong purpose, they design technologies that make buildings more comfortable, secure, and sustainable, actively helping to reduce energy consumption and carbon footprints worldwide.The Challenge: A New Finance SSC in LisbonTo support its continuous growth and strategic vision, the company is building a brand-new Finance Shared Services Center (SSC) in Lisbon.

This hub will become the engine of their international operations, centralizing key transactional processes (such as Accounting and Credit Management) for Europe and North America.Why join this project?This is a unique opportunity to join a global project from the ground up.

The company offers a true "small-big company" environment—combining the structural strength and stability of a worldwide leader with the closeness and agility of a human-sized team.About the Role Supervise strategic and operational management of the Order-to-Cash (O2C) and Credit Management functions within a Shared Service Center (SSC).This role involves ensuring adherence to agreed-upon metrics and SLAs while driving operational performanceand risk management.The supervisor plays a key role in process optimization, monitoring KPIs, ensuring compliance with policies, and identifying opportunities for strengthening customer relationships, improving cash flow, and minimizingoverdue receivables.Supervise strategic and operational management of the Order-to-Cash (O2C) and Credit Management functions within a Shared Service Center (SSC).

Lead and manage end-to-end O2C and Credit Management operations across assigned regions/entities.

• Drive performance against KPIs, including DSO, aging, cash application accuracy, and collection effectiveness.
• Oversee credit and collections strategy, dispute management, and escalation handling.
• Ensure internal controls, compliance, and audit readiness.
• Monitor AR aging and mitigate credit risk exposure.
• Support month-end, quarter-end, and year-end AR close processes.
• Partner with CFOs, controllers, sales teams, and stakeholders to improve cash flow.
• Drive automation and digital transformation in O2C/AR processes.
• Manage team capacity, performance, and succession planning.

Expertise in O2C and Credit Management, with proficiency in ERP systems (SAP S/4) and advancedExcel tools (e.g., pivot tables, macros).Leadership Skills

• Ability to lead multi-functional teams in a Shared Service Center environment.
• Proven decision-making, problem-solving, and process optimization capabilities.Interpersonal & Analytical Skills
• Strong analytical, communication, and relationship-building skills.
• Ability to work effectively under pressure, ensuring accuracy and attention to detail.Qualifications & Experience
• Education and Certification: Bachelor’s degree in Accounting, Finance, or related fields.
• Experience:5–10 years of experience in O2C or related financial operations, with at least 2–3 years in a supervisory role.
• Hands-on experience in shared service environments, supporting multinational operations.
• Proficiency with ERP platforms (SAP S/4 is required) and Excel tools for financial analysis and reporting.