Voltar
Anúncios › Problem Management Analyst
D

Problem Management Analyst

Dellent

Oferta Full-time
Tecnologia Porto, PT €1 251 - €1 945/mês mercado Publicado há 5 horas
3
Visualizações
0
Candidaturas
14/01/2026
Há há 5 horas

Anúncio republicado automaticamente

Este anúncio foi sincronizado a partir da fonte externa Itjobs para facilitar a pesquisa em OnlyJobs. Podes consultar o anúncio original em www.itjobs.pt.

És responsável por esta oferta? Contacta a nossa equipa para reclamar a conta da empresa e gerir os anúncios oficiais diretamente na plataforma.

Descrição

Original Ver aprimorada

Dellent is a consulting .

Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations.

In this project you’ll contact with the European stock market area.

Despite its development center being located in Porto and all administrative support in Lisbon, you will be part of a multicultural team that is spread across several European cities.

We are seeking an Problem Management Analyst to join our team in Porto (hybrid model).

Required Skills & Experience

  • Degree in Computer Science, Business Administration, or a related field.
  • Basic knowledge of IT software and hardware.
  • Strong understanding of IT Service Management (ITSM) processes.
  • Excellent communication skills and fluency in English.
  • Strong critical thinking and root cause analysis skills.
  • High sense of ownership, initiative, and accountability.
  • Strong team player with the ability to work cross-functionally

Key Accountabilities

  • Manage Problems throughout their full lifecycle.
  • Lead post-incident reviews and debrief calls to determine root cause, client impact, contributing factors, and improvement actions.
  • Ensure Problems are accurately categorized, prioritized, and progressed.
  • Drive actions to prevent recurring incidents.
  • Ensure resources are aligned with the highest-value problem resolution opportunities.
  • Define clear actions, ownership, and responsibilities for each Problem Record.
  • Perform root cause analysis to minimize the impact of incidents on IT services.
  • Participate in the Serious Incident Management process.
  • Report identified Problems, trends, and corrective actions to relevant stakeholders.
  • Monitor, report, and regularly review Problem Management performance and quality.
  • Maintain documentation of Problem Management procedures, processes, and reports.
  • Collaborate with Problem, Change, and Incident Management process owners to identify improvements and define supporting metrics.

We offer:

  • Health insurance;
  • A personalized training plan, with a budget to spend on the training and technical books you find necessary;
  • Constant feedback so you can grow professionally;
  • Remote onboarding process;
  • Team events every semester so you can live new adventures;
  • Exclusive discounts and offers from our partners;
  • Culture of proximity and transparency.

Your ideas and needs are heard and valued by us!

Apply:

If the above sounds like the right job opportunity for you, do not hesitate to apply here.

Meteorologia no dia de início

quarta-feira, 14 de janeiro — Aguaceiros · Máx 13° · Mín 10° · Chuva 98% (0.7mm) · Vento 12 km/h

Previsão para os dias seguintes

  • qui, 15 jan
    Aguaceiros
    Máx 13° · Mín 10°
  • sex, 16 jan
    Aguaceiros
    Máx 11° · Mín 8°
  • sáb, 17 jan
    Aguaceiros
    Máx 10° · Mín 6°
  • dom, 18 jan
    —
    Máx 11° · Mín 3°

Detalhes

Tipo de listagem
Oferta de emprego
Tipo horário
Full-time
Categoria
Tecnologia
Estado
—
Modelo trabalho
Híbrido
Localização
Porto, PT
Início
14/01/2026
Partilhar no X Partilhar no LinkedIn ☆ Inicia sessão para guardar favoritos