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Retention Customer Support Assistant - German Speaker (M/F/X)

Randstad Portugal

Oferta Full-time Open
Atendimento / Call Center 1070-274 Remote, Portugal, Lisboa €920 - €1 667/mês mercado Posted 1 month ago
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Applications
19/02/2026
Há 1 month ago

Description

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Are you fluent in both German and English?Do you have a passion for customer satisfaction and a knack for problem-solving?We are currently recruiting a Customer Support Assistant to join the Retention Line for one of Switzerland's largest telecommunications companies.If you are looking for an opportunity to grow professionally and are ready to take on this challenging role, then we have the perfect opportunity for you!Do you feel up to this challenge?Bring your talent and apply today!

The primary goal of a retention line is to prevent customer churn (i.e., customers leaving the .Agents working in this line are trained to identify the reasons why customers want to cancel and to offer solutions to keep them.Addressing Customer Concerns: They handle customer complaints, service issues, and billing problems.Offering Incentives: They may offer discounts, special promotions, or upgraded services to persuade customers to stay.Building Customer Loyalty: They aim to create positive customer experiences and strengthen customer relationships. excellent communication skills in German and English;solution oriented;Experience in SalesExperience in a call center;strong Commitment for a long term project;good PC skills.

Weather on start day

Monday, 13 de April — Partly cloudy · Max 17° · Min 11° · Rain 20% (0.2mm) · Wind 16 km/h

Previsão para os dias seguintes

  • Tue, 14 Apr
    Showers
    Max 19° · Min 14°
  • Wed, 15 Apr
    Partly cloudy
    Max 21° · Min 13°
  • Thu, 16 Apr
    Partly cloudy
    Max 23° · Min 12°
  • Fri, 17 Apr
    Partly cloudy
    Max 24° · Min 13°

Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Atendimento / Call Center
Status
Open
Location
1070-274 Remote, Portugal, Lisboa
Start
19/02/2026
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Salário de Mercado

€920 - €1 667/mês