Senior Account Manager – Retail & Logistics, Utilities & Healthcare - Porto Salvo

Detalhes da oferta Descrição: We are hiring a Senior Account Manager – Retail & Logistics, Utilities & Healthcare for a multinational technological company.

• O que terás de fazer
• Manage multiple accounts (50/60) ; develop positive working relationships with all customer touch points (Direct Touch)
• Drive client retention, renewals, upsells and client satisfaction
• Work closely with Product Managers, Business Analysts and Pre-sales Team on day-to-day commercial processes including proposals set-up, competitors analysis, solution drawing and P&L evaluation/control.
• Work closely with Operator KAMs to identify customer motivations and needs defining a common strategy and negotiating Terms & Conditions
• Together with B2B Manager define a strategy to address the Retail & Logistics, Utilities and Healthcare vertical markets.
• Leverage CRM and quantitative data to manage renewals, achieve high customer satisfaction levels and co-work with operators
• Analyse weekly reporting, including pipeline and new leads
• Work closely with Mx Operators team on P&L and investment management
• Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues
• Co-work with 3rd party agency defining B2B Public Affairs strategy
• Develop a 2 years approach for PRR (Recovery and Resilience Plan) aiming to maximize Samsung solution sales.

In this specific topic should be able to Identify relevant partners, creating/developing the existing network of contacts and help to develop relevant and strong messages for each of the areas

• O que precisas de garantir
• 5+ years experience in Customer Success and/or Account Management
• Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
• Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
• A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
• Business acumen, sound decision making, analytical and organizational skills in a fast paced environment; a consultative approach to managing complex client relationships
• Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
• Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned clients
• Bachelor's Degree in appropriate field of study or equivalent work experience
• Strong networking in Retail & Logistics, Utilities and Healthcare vertical markets s (should be able to establish high level contacts with companies stakeholders)
• Working knowledge and experience with public contracts and contract negotiations
• Demonstrated ability to work independently and remain motivated
• Working knowledge of computers, SFDC (Sales Force) and Microsoft office suite of services
• Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
• Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks
• O que te proporcionamos
• Integrationin a dynamic team;
• Participationin challenging projects;
• Hybridwork;
• Performance bonus;
• Freeparking;
• HealthInsurance;
• Birthdayoff.