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Senior Customer Support Specialist – Bilingual (French/English)

ITDS Portugal

Oferta Full-time
Atendimento / Call Center Lisboa, PT €464 - €1 250/mês mercado Publicado há 2 dias
41
Visualizações
0
Candidaturas
17/06/2026
Há há 2 dias

Descrição

Original Ver aprimorada

Unleash exceptional support excellence — become the catalyst for customer success in a dynamic environment!

Lisbon-based opportunity with a hybrid work model (up to 3 remote days per week).

As a Senior Customer Support Specialist – Bilingual (French/English), you will be working for our client, a key player in delivering top-tier support services within the financial or banking sector.

Your role will focus on providing frontline client service, troubleshooting technical issues, and driving continuous improvement in support operations.

Join a team committed to service excellence and innovation, where your expertise will help shape seamless customer experiences and foster strategic partnerships.

Your main responsibilities:

Serve as the primary support contact for clients, addressing inquiries and incident reports with professionalism and efficiency

Log and document all questions, incidents, and requests accurately within the support system

Perform first-level technical troubleshooting to resolve issues swiftly and effectively

Prepare structured reports, extract data, and manage configuration requests to support client needs

Escalate complex incidents following established procedures, ensuring timely resolution

Provide clients with regular updates on ongoing issues and resolutions

Facilitate monthly customer meetings and support the creation of incident and crisis reports

Support internal teams during new product releases and upgrades

Maintain and update the internal knowledge base to ensure continuous improvement

Organize and track tickets from initiation to closure, ensuring Service Level Agreements are met

Participate in rotating shifts, starting as early as 7:00 AM and finishing by 6:30 PM, including occasional Saturday support

You're ideal for this role if you have:

At least 4 years of experience in customer support or a related technical support role

Fluent (near-native) in both French and English, with excellent verbal and written communication skills

Strong analytical and problem-solving abilities

Knowledge of ITIL best practices and experience with ticketing systems

Basic understanding of SQL (nice to have)

Familiarity with AS400 systems and banking or stock market knowledge (plus)

It is a strong plus if you have:

Academic background in related fields (minimum 3 years)

Previous experience exceeding 10 years in similar roles

Certifications in ITIL or related support frameworks

Language Required for the role:

Fluent in French and English (near native level)

Eligibility to work in this role:

Only candidates with an existing legal right to work in the European Union will be considered for this role.

#MAKEYourCareerBETTER

Interested?

Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.

https://itdsportugal.com/en/it-jobs/9332/?utm_source=itjobs

Meteorologia no dia de início

sábado, 20 de junho — Parcialmente nublado · Máx 31° · Mín 19° · Chuva 0% (0mm) · Vento 18 km/h

Previsão para os dias seguintes

  • dom, 21 jun
    Parcialmente nublado
    Máx 34° · Mín 20°
  • seg, 22 jun
    Parcialmente nublado
    Máx 28° · Mín 21°
  • ter, 23 jun
    Parcialmente nublado
    Máx 32° · Mín 21°
  • qua, 24 jun
    Parcialmente nublado
    Máx 26° · Mín 19°

Detalhes

Tipo de listagem
Oferta de emprego
Tipo horário
Full-time
Categoria
Atendimento / Call Center
Estado
—
Localização
Lisboa, PT
Início
17/06/2026
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Salário de Mercado

€464 - €1 250/mês