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Description
DUTIES AND RESPONSIBILITIES:
Assist travellers with best-in-class personalized support
(Sabre, Amadeus, Galileo)
Solve issues with any travel or tech related help they may require, ranging from standard platform queries to last-minute emergency travel situations
Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support further
Build meaningful relationships across global teams
Provide feedback to product and engineering team necessary for product improvement
Meet and exceed KPIs.
REQUIREMENTS:
Native/fluent in German OR French OR Italian both oral and written.
Fluent in English (B2 or higher)
Previous working experience in a customer service roles, ideally covering travel and hotel segments
Previous experience working with GDS systems (Sabre, Amadeus, Galileo) is mandatory
Metrics driven as an indicator and motivator of success
A skilled communicator who enjoys creating personalized verbal and written communication
A team player who thrives in collaborating, giving and receiving feedback and lifting others up
Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform
Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
Working
BENEFITS:
Excellent remuneration package based on experience, skills and performance
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential
Generous medical plans, dental, and vision benefits with premiums
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
And many others!
Weather on start day
Saturday, 11 de April — Partly cloudy · Max 17° · Min 12° · Rain 13% (0mm) · Wind 30 km/h
Previsão para os dias seguintes
-
Sun, 12 AprPartly cloudyMax 16° · Min 12°
-
Mon, 13 AprPartly cloudyMax 16° · Min 12°
-
Tue, 14 AprPartly cloudyMax 20° · Min 15°
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Wed, 15 AprPartly cloudyMax 21° · Min 14°
Detalhes
- Listing type
- Job Offer
- Schedule Type
- Full-time
- Category
- Tecnologia
- Status
- Completed
- Schedule
- Monday to Sunday, 07 AM - 10 PM, rotating schedules
- Salary
- 25 000–35 000 € /ano
- Location
- Lisbon
- Start
- 23/11/2025