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Service Designer

Randstad Portugal

Oferta Full-time Open
Design 9050-401 Funchal, Madeira Posted 13 hours ago
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17/01/2026
Há 13 hours ago

Description

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We are currently looking for a Service Designer to join a young and dynamic Product team, based inMadeira (Portugal).The selected candidate will be responsible for designing and improving end-to-end digital servicesand experiences, based on insights obtained through qualitative and quantitative research.

The roleinvolves close collaboration with Product, Design, Technology teams and business stakeholders tosupport strategic decisions grounded in real user needs.

Design and optimize end-to-end services and flows, from discovery through validation anddelivery.Plan and conduct qualitative and quantitative research activities (interviews, usabilitytesting, surveys, desk research, benchmarking).Own end-to-end research streams, defining hypotheses, objectives, methodologies, andsynthesizing actionable insights.Actively influence product strategy and roadmap decisions, translating research insightsinto clear, evidence-based recommendations.Collaborate with Product Managers and Designers to prioritize improvement opportunitiesand new initiatives.Create and maintain service design artifacts (service blueprints, journey maps, personas,ecosystem maps).Ensure proposed solutions consider usability, technical feasibility, business impact, andcompliance.Support solution validation through user testing and results analysis.Contribute to a continuous learning, data-informed, and user-centric culture within theteam.

At least 5 years of proven experience in Service Design and UX Research within digitalenvironments.Strong knowledge of UX research methodologies and Design Thinking.Ability to translate user insights into actionable recommendations for product and business.Experience working in multidisciplinary and international teams, with excellentcommunication skills.Fluent English (written and spoken).

Weather on start day

Sunday, 18 de January — Unspecified conditions · Max 17° · Min 15° · Rain 75% (3.4mm) · Wind 12 km/h

Previsão para os dias seguintes

  • Mon, 19 Jan
    Partly cloudy
    Max 18° · Min 14°
  • Tue, 20 Jan
    Partly cloudy
    Max 17° · Min 13°
  • Wed, 21 Jan
    Partly cloudy
    Max 20° · Min 15°
  • Thu, 22 Jan
    Partly cloudy
    Max 20° · Min 16°

Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Design
Status
Open
Location
9050-401 Funchal, Madeira
Start
17/01/2026
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