Service Manager

What You Will Do

Manage and coordinate recurring operational activities with varying levels of complexity (e.g., reconciliations, batch processes, operational validations);

Lead the implementation and evolution of monitoring mechanisms for services and applications;

Continuously track service quality (SLA/SLO), ensuring appropriate levels of availability and performance;

Monitor user support quality, ensuring timely and effective ticket handling;

Coordinate incident and problem management, promoting root-cause analysis and corrective actions;

Manage relationships with suppliers and oversee operational contracts, including control of SLAs and agreed service levels;

Produce, track, and analyze operational KPIs and prepare regular reporting to support decision‑making;

Identify and promote continuous improvement initiatives and process optimization across operations.

What you are like:

Proficient in IT operations in critical or demanding environments (financial sector experience valued);

Knowledgeable about service management frameworks (ITIL valued);

Skilled in vendor and contract management;

Highly organized, with strong prioritization and operational follow‑through skills;

Strongly proactive, with a high sense of initiative;

Adaptable to dynamic contexts and changing priorities;

Strong communicator, both with technical teams and business stakeholders;

Oriented toward results, deadlines, and quality of service;

Collaborative team player with critical thinking and strong problem‑solving abilities;

Comfortable managing pressure and multiple parallel demands;

Fluent English (is a plus).

Why join us:

Work on challenging projects for big clients;

Learn more about emerging technologies;

Possibility of working remotely;

Design your career plan;

Access to continuous training and certifications;

Evolve through our internal mobility program;

• � and much more!

To apply:

Please send your CV to talent.pt@neotalentconclusion.com with MSR_ServiceManager in the email subject.