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Descrição
Drive service excellence and lead strategic operations in a dynamic technology environment.
Location Lisbon (Hybrid 3 days/week on-site) Contract , direct contract with a global IT services , acting as the primary point of contact with the client.
This is a leadership role focused on service quality, team coordination and stakeholder engagement, ensuring operational success and continuous improvement.
Responsibilities - Ensure the daily quality and performance of managed applications and services.
- Lead and develop teams, promoting growth, training and motivation.
- Manage service financials, including budgeting and invoicing.
- Oversee incident resolution and support preventive maintenance strategies.
- Handle client requests, ensuring proper prioritization and response to critical situations.
- Prepare progress reports and steering documentation for service monitoring.
Requirements - Degree in IT, Computer Engineering or related fields.
- 5 years of experience in service management within financial services.
- Strong communication and presentation skills.
- Ability to manage stress and resolve conflicts effectively.
- Excellent organizational and prioritization skills.
Preferred - ITIL certification.
- Knowledge of Microsoft 365 services.
- Experience in designing and rolling out IT systems, ideally in financial platforms.
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Meteorologia no dia de início
quarta-feira, 14 de janeiro — Condições não especificadas · Máx 15° · Mín 10° · Chuva 20% (0.3mm) · Vento 12 km/h
Previsão para os dias seguintes
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qui, 15 janChuvaMáx 15° · Mín 9°
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sex, 16 janTrovoadaMáx 13° · Mín 9°
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sáb, 17 janParcialmente nubladoMáx 13° · Mín 8°
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dom, 18 janParcialmente nubladoMáx 12° · Mín 7°
Detalhes
- Tipo de listagem
- Oferta de emprego
- Tipo horário
- Full-time
- Categoria
- Gestão e Economia
- Estado
- —
- Modelo trabalho
- Híbrido
- Localização
- Lisboa
- Início
- 13/01/2026