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Description
Drive service excellence and lead strategic operations in a dynamic technology environment.
Location Lisbon (Hybrid 3 days/week on-site) Contract , direct contract with a global IT services , acting as the primary point of contact with the client.
This is a leadership role focused on service quality, team coordination and stakeholder engagement, ensuring operational success and continuous improvement.
Responsibilities - Ensure the daily quality and performance of managed applications and services.
- Lead and develop teams, promoting growth, training and motivation.
- Manage service financials, including budgeting and invoicing.
- Oversee incident resolution and support preventive maintenance strategies.
- Handle client requests, ensuring proper prioritization and response to critical situations.
- Prepare progress reports and steering documentation for service monitoring.
Requirements - Degree in IT, Computer Engineering or related fields.
- 5 years of experience in service management within financial services.
- Strong communication and presentation skills.
- Ability to manage stress and resolve conflicts effectively.
- Excellent organizational and prioritization skills.
Preferred - ITIL certification.
- Knowledge of Microsoft 365 services.
- Experience in designing and rolling out IT systems, ideally in financial platforms.
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Weather on start day
Wednesday, 14 de January — Partly cloudy · Max 15° · Min 10° · Rain 15% (0mm) · Wind 13 km/h
Previsão para os dias seguintes
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Thu, 15 JanThunderstormMax 14° · Min 10°
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Fri, 16 JanShowersMax 13° · Min 9°
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Sat, 17 JanPartly cloudyMax 12° · Min 7°
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Sun, 18 JanPartly cloudyMax 12° · Min 7°
Detalhes
- Listing type
- Job Offer
- Schedule Type
- Full-time
- Category
- Gestão e Economia
- Status
- —
- Work Model
- Hybrid
- Location
- Lisboa
- Start
- 13/01/2026