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Service Manager

Adecco Recruitment

Oferta Full-time
Gestão e Economia Lisboa €634 - €1 632/mês mercado Posted 14 hours ago
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13/01/2026
Há 14 hours ago

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Description

Original View enhanced

Drive service excellence and lead strategic operations in a dynamic technology environment.

Location Lisbon (Hybrid 3 days/week on-site) Contract , direct contract with a global IT services , acting as the primary point of contact with the client.

This is a leadership role focused on service quality, team coordination and stakeholder engagement, ensuring operational success and continuous improvement.

Responsibilities - Ensure the daily quality and performance of managed applications and services.

  • Lead and develop teams, promoting growth, training and motivation.
  • Manage service financials, including budgeting and invoicing.
  • Oversee incident resolution and support preventive maintenance strategies.
  • Handle client requests, ensuring proper prioritization and response to critical situations.
  • Prepare progress reports and steering documentation for service monitoring.

Requirements - Degree in IT, Computer Engineering or related fields.

  • 5 years of experience in service management within financial services.
  • Strong communication and presentation skills.
  • Ability to manage stress and resolve conflicts effectively.
  • Excellent organizational and prioritization skills.

Preferred - ITIL certification.

  • Knowledge of Microsoft 365 services.
  • Experience in designing and rolling out IT systems, ideally in financial platforms.

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Weather on start day

Wednesday, 14 de January — Partly cloudy · Max 15° · Min 10° · Rain 15% (0mm) · Wind 13 km/h

Previsão para os dias seguintes

  • Thu, 15 Jan
    Thunderstorm
    Max 14° · Min 10°
  • Fri, 16 Jan
    Showers
    Max 13° · Min 9°
  • Sat, 17 Jan
    Partly cloudy
    Max 12° · Min 7°
  • Sun, 18 Jan
    Partly cloudy
    Max 12° · Min 7°

Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Gestão e Economia
Status
—
Work Model
Hybrid
Location
Lisboa
Start
13/01/2026
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