ServiceNow Technical Architect

ServiceNow Technical Architect

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Job Description:

We are looking for a ServiceNow Field Service Management (FSM) Architect with strong technical leadership skills and the ability to define, design and govern complex solutions.

The ideal candidate will have hands-on experience with the FSM module, including configuration, customization and best-practice implementation.

In this role, you will collaborate closely with development teams, guiding them through architectural decisions, reviewing technical deliverables, and ensuring alignment with platform standards.

You will also play a key role in customer-facing discussions, translating business requirements into scalable and sustainable ServiceNow architectures.

Strong communication skills, proactive problem-solving and the ability to manage stakeholders at multiple levels are essential.

Must-Have:

More than 7 years of experience in system development or enterprise platforms

At least 4 years of experience with ServiceNow, including deep expertise in Field Service Management (FSM)

Proven hands-on experience designing and implementing complex ServiceNow FSM solutions

Strong technical architecture skills, including solution design, integration patterns, data modelling and platform governance

Experience leading or mentoring technical teams (developers, admins, analysts)

Ability to translate business requirements into technical designs and architectural documentation

Excellent command of the English language (written and spoken)

Availability to work in a hybrid work model

Strong interpersonal, communication and client-facing skills

Would be great if you have:

ServiceNow certifications such as CSA, FSM, CTA or CAD

Experience with integration frameworks (REST/SOAP), ServiceNow Scoped Apps or CSM

What’s in it for you:

Continuous Training and Certifications

GRiT Prizes: GRiT Baby Gift, GRiT Birthday Prize, GRiT Recommendation Prize

Exclusive Partnerships/Discounts: (Gym, Health, Well-being, Lifestyle, Financial, etc…)

Unique Events

Welcoming Office (Fruit, Coffee, Pool Table, etc.)

Competitive Compensation

Pay for Performance

#TechWithPassion - Fuel your fire, join our tech tribe!

Apply here: https://grit-solutions.key.work/jobs/opportunity/423