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We are hiring a Aftersales Assistant for a multinational technological company.

Support BPO Team
Prepare & update Procedure Manuals and communications, SOBs, SAW, SOP to ASC and internal regarding warranties
Warranty bill Sanity Check for weekly and monthly closing
Support and apply and publish the new Warranty logic from EHQ/ECSO and requests from SSC In house
Solve issues with EHQ/ECSO and SSC In house and HQ IT VOC and W VOC
Support in new projects (logics or new systems implementation)
Monitoring Error codes and Special code applied
Contact legal and submit Legal Advices in SELMS regarding Warranty Laws and rules
Support ASC with WB invoice and credit note questions & aging follow up
Send excel file to BPO with WB Customer information
Support and apply and publish new procedures from EHQ/ECSO, SSC In house, Parts W/H
Requests from EHQ/ECSO and SSC In house and HQ IT VOC and WVOC
Inform ASC - all spare parts price changes - weekly
Submit approval - SEIB-PT spare parts purchase order's
Prepare and reply Audits as needed
Execute Monthly Accrual to deliver to Finance Team
Support and check with Finance Team and SVC Network colleagues in case of Budget/accrual
Solve issues with Finance Team when Costs are not OK
Support to finance depart - Identify the invoice PIC

Degree in Finance
Preferred Background Knowledge: Controlling (Finance+Admin)
K nowledge: Warranties+Parts
Excel Expert
SAP Intermediate,
M anagement skills
At least 5 years of experience in a similar role;
Fluency in English;
Advanced MS Office skills;
Strong organizational skills, adaptable to diverse environments and departments;
Quick learner, efficient executor, with a creative and solution-oriented mindset;
Team player with a supportive approach.

Condições

Wednesday, 11 de March — Partly cloudy · Max 18° · Min 9° · Rain 0% (0mm) · Wind 11 km/h