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Description
📋 Descrição da Função
We are currently seeking a Dutch-speaking Tier 1 Technical Support Specialist to join our growing eMobility support team in Lisbon. This role offers an exciting opportunity for someone with strong technical skills and customer service experience.
🎯 Responsabilidades
- Respond to Customer Inquiries: Provide technical assistance via phone, email, or chat regarding issues with electric vehicle (EV) charging stations.
- Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
- Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
- Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed documentation.
- Contribute to knowledge management by documenting recurring issues and contributing to product reliability improvements.
- Prioritize case handling based on SLAs, warranty status, and issue severity.
- Accurately log all interactions in the ticketing system (e.g., MS Dynamics 365 Customer Service).
- Monitor and report technical trends.
📋 Requisitos
- Fluency: Fluency in Dutch and proficiency in English.
- Technical Background: High school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus.
- Customer Support Experience: Experience in a customer-facing technical support role, preferably in a call center or eMobility environment.
- Electrical Systems Knowledge: Basic understanding of electrical systems and IoT devices, including network troubleshooting (Wi-Fi, Ethernet, SIM-based connectivity).
- EV Charging Standards: Familiarity with EV charging standards and protocols such as Type 2, CCS, OCPP is an advantage.
- Communication Skills: Strong communication skills to explain technical concepts clearly to non-technical users.
- CRM Systems: Proficiency in using CRM and ticketing systems.
- Remote Work Experience: Ability to work in a shift-based environment, including weekends and holidays.
💰 Condições
Salário
Basic Salary: EUR 950.00 gross/month
Benefícios
- Language Allowance (Dutch/English): EUR 400.00/month
- Meal Allowance: Up to EUR 224.40/month (based on daily work)
- Transport Allowance: EUR 40.00/month
- Full training provided and paid.
Bonus e Vantagens
Bonus and allowances vary depending on attendance and performance.
📌 Como se Candidatar
Clique aqui para se candidatar!
This description was automatically enhanced by AI for better readability, maintaining all original information.
Weather on start day
Friday, 9 de January — Showers · Max 16° · Min 11° · Rain 53% (0.4mm) · Wind 16 km/h
Previsão para os dias seguintes
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Sat, 10 JanPartly cloudyMax 15° · Min 10°
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Sun, 11 Jan—Max 16° · Min 9°
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Mon, 12 JanShowersMax 16° · Min 12°
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Tue, 13 JanShowersMax 15° · Min 12°
Detalhes
- Listing type
- Job Offer
- Schedule Type
- Full-time
- Category
- Atendimento / Call Center
- Status
- —
- Schedule
- - Rotating shifts ensure 24/7 coverage
- Work Model
- Hybrid
- Location
- Lisboa
- Start
- 05/01/2026