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Technical Support Specialist with Dutch in Lisbon

Recruityard

Oferta Full-time
Atendimento / Call Center Lisboa €1 667 - €2 290/mês mercado Posted 4 days ago
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06/01/2026
Há 4 days ago

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Description

Enhanced version View original →

📋 Descrição da Função

We are currently seeking a Dutch-speaking Tier 1 Technical Support Specialist to join our growing eMobility support team in Lisbon. This role involves providing technical assistance to users of a global technology platform, specifically focusing on electric vehicle (EV) charging stations.

🎯 Responsabilidades

  • Respond to customer inquiries: You will handle customer issues via phone, email, or chat regarding EV charger functionality, connectivity, and usage.
    • Perform initial diagnostics: Assess power status, network connectivity, and user interface issues with charging stations.
    • Guide customers through troubleshooting steps such as resets, cable inspections, and mobile app configurations.
    • Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed documentation is provided.
    • Contribute to knowledge management by documenting recurring issues and suggesting improvements based on daily operations.
    • Prioritize cases based on SLAs, warranty status, and issue severity.
    • Log all interactions in the ticketing system (e.g., MS Dynamics 365 Customer Service).
    • Monitor and report recurring technical issues for trend analysis and product reliability improvement.

📋 Requisitos

  • Fluency: Fluency in Dutch and proficiency in English are required.
  • Technical Background: A high school diploma or equivalent is required; technical training or certifications in IT, electronics, or automotive systems are a plus.
  • Customer Support Experience: Experience in a customer-facing technical support role, preferably in a call center or eMobility environment, is preferred.
  • Electrical Systems Knowledge: Basic understanding of electrical systems and IoT devices, including network troubleshooting (Wi-Fi, Ethernet, SIM-based connectivity), is beneficial.
  • EV Charging Standards: Familiarity with EV charging standards and protocols such as Type 2, CCS, OCPP is advantageous.
  • Communication Skills: Strong communication skills to explain technical concepts clearly to non-technical users are essential.
  • CRM & Ticketing Systems: Proficiency in using CRM and ticketing systems is required.

💰 Condições

  • Salário: Basic Salary: EUR 950.00 gross/month
  • Benefícios:
    • Language Allowance (Dutch/English): EUR 400.00/month
    • Meal Allowance: Up to EUR 224.40/month (based on daily work)
    • Transport Allowance: EUR 40.00/month
  • Treinamento: Full training provided and paid.
  • Bonus & Allowances: Vary depending on attendance and performance.

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This description was automatically enhanced by AI for better readability, maintaining all original information.

Weather on start day

Saturday, 10 de January — Partly cloudy · Max 14° · Min 9° · Rain 0% (0mm) · Wind 6 km/h

Previsão para os dias seguintes

  • Sun, 11 Jan
    Partly cloudy
    Max 15° · Min 10°
  • Mon, 12 Jan
    Showers
    Max 15° · Min 12°
  • Tue, 13 Jan
    Showers
    Max 15° · Min 12°
  • Wed, 14 Jan
    —
    Max 14° · Min 9°

Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Atendimento / Call Center
Status
—
Schedule
- Rotating shifts ensure 24/7 coverage
Work Model
Hybrid
Location
Lisboa
Start
06/01/2026
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