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Technical Support Specialist with Dutch in Lisbon

Recruityard

Oferta Full-time
Atendimento / Call Center Lisboa €1 667 - €2 290/mês mercado Publicado há 4 dias
10
Visualizações
0
Candidaturas
06/01/2026
Há há 4 dias

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Descrição

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📋 Descrição da Função

We are currently seeking a Dutch-speaking Tier 1 Technical Support Specialist to join our growing eMobility support team in Lisbon. This role offers an exciting opportunity for individuals with strong technical skills and fluency in both Dutch and English.

🎯 Responsabilidades

  • Respond to Customer Inquiries: Provide prompt, professional, and technically sound support via phone, email, or chat regarding EV charger functionality, connectivity, and usage.
    • Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
    • Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
    • Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation.
    • Contribute to knowledge management and continuous improvement based on daily operations and recurring issues.
    • Prioritize case handling based on Service Level Agreements (SLAs), warranty status, and issue severity.
    • Accurately log all support interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service).
    • Monitor and report recurring technical issues to support trend analysis and product reliability improvements.
    • Stay current with the latest EV charger models, firmware updates, and support procedures.
    • Ensure compliance with safety and operational standards during all remote support interactions.

📋 Requisitos

  • Fluency in Dutch: Fluent in both Dutch and English.
  • Technical Background: High school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus.
  • Customer Support Experience: Experience in a customer-facing technical support role, preferably in a call center or eMobility environment.
  • Electrical Systems Knowledge: Basic understanding of electrical systems and IoT devices, including network troubleshooting (e.g., Wi-Fi, Ethernet, SIM-based connectivity).
  • EV Charging Standards: Familiarity with EV charging standards and protocols such as Type 2, CCS, OCPP is an advantage.
  • Communication Skills: Strong communication skills to explain technical concepts clearly to non-technical users.
  • CRM and Ticketing Systems: Proficiency in using CRM and ticketing systems.
  • Shift Work Experience: Ability to work in a shift-based environment, including weekends and holidays.
  • Hybrid Setup: Preferably has experience managing different support channels (chat, email, voice, back office).
  • Lisbon Area Residence: Resides in the Lisbon area.

💰 Condições

  • Salário Base: EUR 950.00 gross/month
  • Período de Admissão para Saúde: Após 30 dias
  • Benefícios:
    • Allowance for Language (Dutch and English): EUR 400.00/month
    • Meal Allowance: Up to EUR 224.40/month (EUR 10.20 per day worked)
    • Transport Allowance: EUR 40.00/month
  • Treinamento: Gratuito e fornecido.
  • Bonus and Allowances: Vary depending on attendance and performance.

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Esta descrição foi aprimorada automaticamente com IA para melhor legibilidade, mantendo toda a informação original.

Meteorologia no dia de início

sábado, 10 de janeiro — Parcialmente nublado · Máx 14° · Mín 9° · Chuva 0% (0mm) · Vento 6 km/h

Previsão para os dias seguintes

  • dom, 11 jan
    Parcialmente nublado
    Máx 15° · Mín 10°
  • seg, 12 jan
    Aguaceiros
    Máx 15° · Mín 12°
  • ter, 13 jan
    Aguaceiros
    Máx 15° · Mín 12°
  • qua, 14 jan
    —
    Máx 14° · Mín 9°

Detalhes

Tipo de listagem
Oferta de emprego
Tipo horário
Full-time
Categoria
Atendimento / Call Center
Estado
—
Horário
- Rotating shifts ensure 24/7 coverage
Modelo trabalho
Híbrido
Localização
Lisboa
Início
06/01/2026
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