Voltar
Anúncios › Technical Support Specialist with Dutch in Lisbon
R

Technical Support Specialist with Dutch in Lisbon

Recruityard

Oferta Full-time
Atendimento / Call Center Lisboa €1 667 - €2 290/mês mercado Publicado há 3 dias
6
Visualizações
0
Candidaturas
08/01/2026
Há há 3 dias

Anúncio republicado automaticamente

Este anúncio foi sincronizado a partir da fonte externa Net Empregos para facilitar a pesquisa em OnlyJobs. Podes consultar o anúncio original em www.net-empregos.com.

És responsável por esta oferta? Contacta a nossa equipa para reclamar a conta da empresa e gerir os anúncios oficiais diretamente na plataforma.

Descrição

Versão aprimorada Ver original →

📋 Descrição da Função

We are currently seeking a Dutch-speaking Tier 1 Technical Support Specialist to join our growing eMobility support team in Lisbon. This role offers an exciting opportunity for someone with strong technical skills and customer service experience.

🎯 Responsabilidades

  • Respond to Customer Inquiries: Provide technical assistance via phone, email, or chat regarding issues with electric vehicle (EV) charging stations.
    • Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
    • Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
    • Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed documentation.
    • Contribute to knowledge management by documenting recurring issues and contributing to product reliability improvements.
    • Prioritize case handling based on SLAs, warranty status, and issue severity.
    • Accurately log all support interactions in the ticketing system (e.g., MS Dynamics 365 Customer Service).
    • Monitor and report technical issues for trend analysis and standardization.

📋 Requisitos

  • Fluency in Dutch and English: Essential. High school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus.
  • Experience: Experience in a customer-facing technical support role, preferably in a call center or eMobility environment is preferred.
  • Technical Skills: Basic understanding of electrical systems, IoT devices, and network troubleshooting (e.g., Wi-Fi, Ethernet, SIM-based connectivity) is required. Familiarity with EV charging standards and protocols (Type 2, CCS, OCPP) is advantageous.
  • Communication Skills: Strong communication skills to explain technical concepts clearly to non-technical users are essential.
  • CRM and Ticketing Systems: Proficiency in using CRM and ticketing systems is a must.

💰 Condições

  • Compensation & Benefits Package:
    • Basic Salary: EUR 950.00 gross/month
    • Language Allowance (Dutch/English): EUR 400.00/month
    • Meal Allowance: Up to EUR 224.40/month (based on daily worked days)
    • Transport Allowance: EUR 40.00/month
  • Training: Full training provided and paid.
  • Bonus & Allowances: Vary depending on attendance and performance.

By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes. Clique aqui para se candidatar!

Esta descrição foi aprimorada automaticamente com IA para melhor legibilidade, mantendo toda a informação original.

Meteorologia no dia de início

domingo, 11 de janeiro — Aguaceiros · Máx 15° · Mín 11° · Chuva 25% (0.9mm) · Vento 14 km/h

Previsão para os dias seguintes

  • seg, 12 jan
    Aguaceiros
    Máx 15° · Mín 12°
  • ter, 13 jan
    Aguaceiros
    Máx 15° · Mín 12°
  • qua, 14 jan
    Parcialmente nublado
    Máx 15° · Mín 9°
  • qui, 15 jan
    Chuva
    Máx 15° · Mín 9°

Detalhes

Tipo de listagem
Oferta de emprego
Tipo horário
Full-time
Categoria
Atendimento / Call Center
Estado
—
Horário
- Rotating shifts ensure 24/7 coverage
Modelo trabalho
Híbrido
Localização
Lisboa
Início
08/01/2026
Partilhar no X Partilhar no LinkedIn ☆ Inicia sessão para guardar favoritos