Back
Jobs › Technical Support Specialist with Dutch in Lisbon
R

Technical Support Specialist with Dutch in Lisbon

Recruityard

Oferta Full-time
Atendimento / Call Center Lisboa €1 667 - €2 290/mês mercado Posted 10 hours ago
3
Views
0
Applications
13/01/2026
Há 10 hours ago

Anúncio republicado automaticamente

Este anúncio foi sincronizado a partir da fonte externa Net Empregos para facilitar a pesquisa em OnlyJobs. Podes consultar o anúncio original em www.net-empregos.com.

És responsável por esta oferta? Contacta a nossa equipa para reclamar a conta da empresa e gerir os anúncios oficiais diretamente na plataforma.

Description

Enhanced version View original →

📋 Descrição da Função

We are currently seeking a Dutch-speaking Tier 1 Technical Support Specialist to join our growing eMobility support team in Lisbon. This role offers an exciting opportunity for someone with strong technical skills and a customer-focused mindset.

🎯 Responsabilidades

  • Respond to Customer Inquiries: Provide technical assistance via phone, email, or chat regarding EV charger functionality, connectivity, and usage.
    • Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
    • Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
    • Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation.
    • Contribute to knowledge management and continuous improvement based on daily operations and recurring issues.
    • Prioritize case handling based on Service Level Agreements (SLAs), warranty status, and issue severity.
    • Accurately log all support interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service).
    • Monitor and report recurring technical issues to support trend analysis and product reliability improvements.
    • Stay current with the latest EV charger models, firmware updates, and support procedures.
    • Ensure compliance with safety and operational standards during all remote support interactions.

📋 Requisitos

  • Fluency in Dutch and Proficient in English: Essential for this role.
  • High School Diploma or Equivalent: Required; technical training or certifications in IT, electronics, or automotive systems are a plus.
  • Experience in Customer-Facing Technical Support Role: Preferably in a call center or eMobility environment.
  • Basic Understanding of Electrical Systems and IoT Devices: Necessary for troubleshooting electrical issues and network connectivity.
  • Familiarity with EV Charging Standards and Protocols: Advantageous, especially Type 2, CCS, OCPP standards.
  • Strong Communication Skills: Ability to explain technical concepts clearly to non-technical users is crucial.
  • Proficiency in CRM and Ticketing Systems: Essential for managing support interactions efficiently.
  • Ability to Work in a Shift-Based Environment: Including weekends and holidays.

💰 Condições

  • Basic Salary: EUR 950.00 gross/month
  • Language Allowance (Dutch/English): EUR 400.00/month
  • Meal Allowance: Up to EUR 224.40/month (based on daily working hours)
  • Transport Allowance: EUR 40.00/month
  • Full Training Provided and Paid: Comprehensive training will be provided as part of the employment package.

By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes. To apply, click here!

This description was automatically enhanced by AI for better readability, maintaining all original information.

Weather on start day

Wednesday, 14 de January — Partly cloudy · Max 15° · Min 10° · Rain 15% (0mm) · Wind 13 km/h

Previsão para os dias seguintes

  • Thu, 15 Jan
    Thunderstorm
    Max 14° · Min 10°
  • Fri, 16 Jan
    Showers
    Max 13° · Min 9°
  • Sat, 17 Jan
    Partly cloudy
    Max 12° · Min 7°
  • Sun, 18 Jan
    Partly cloudy
    Max 12° · Min 7°

Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Atendimento / Call Center
Status
—
Schedule
- Rotating shifts ensure 24/7 coverage
Work Model
Hybrid
Location
Lisboa
Start
13/01/2026
Share on X Share on LinkedIn ☆ Log in to save favorites