Voltar
Anúncios › Technical Support Specialist with Dutch in Lisbon
R

Technical Support Specialist with Dutch in Lisbon

Recruityard

Oferta Full-time
Atendimento / Call Center Lisboa €1 667 - €2 290/mês mercado Publicado há 8 horas
2
Visualizações
0
Candidaturas
13/01/2026
Há há 8 horas

Anúncio republicado automaticamente

Este anúncio foi sincronizado a partir da fonte externa Net Empregos para facilitar a pesquisa em OnlyJobs. Podes consultar o anúncio original em www.net-empregos.com.

És responsável por esta oferta? Contacta a nossa equipa para reclamar a conta da empresa e gerir os anúncios oficiais diretamente na plataforma.

Descrição

Versão aprimorada Ver original →

📋 Descrição da Função

We are currently seeking a Dutch-speaking Tier 1 Technical Support Specialist to join our growing eMobility support team in Lisbon. This role offers an exciting opportunity for someone with strong technical skills and fluency in both Dutch and English.

🎯 Responsabilidades

  • Respond to Customer Inquiries: Provide prompt, professional, and technically sound support via phone, email, or chat regarding EV charger functionality, connectivity, and usage.
    • Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
    • Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
    • Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation.
    • Contribute to knowledge management and continuous improvement based on daily operations and recurring issues.
    • Prioritize case handling based on Service Level Agreements (SLAs), warranty status, and issue severity.
    • Accurately log all support interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service).
    • Monitor and report recurring technical issues to support trend analysis and product reliability improvements.
    • Stay current with the latest EV charger models, firmware updates, and support procedures.
    • Ensure compliance with safety and operational standards during all remote support interactions.

📋 Requisitos

  • Fluency in Dutch and Proficient in English: Essential for this role.
  • High School Diploma or Equivalent: Required; technical training or certifications in IT, electronics, or automotive systems are a plus.
  • Experience in Customer-Facing Technical Support Role: Preferably in a call center or eMobility environment.
  • Basic Understanding of Electrical Systems and IoT Devices: Including network troubleshooting (e.g., Wi-Fi, Ethernet, SIM-based connectivity).
  • Familiarity with EV Charging Standards and Protocols: Such as Type 2, CCS, OCPP is advantageous.
  • Strong Communication Skills: Ability to explain technical concepts clearly to non-technical users.
  • Proficiency in CRM and Ticketing Systems: Essential for this role.
  • Ability to Work in a Shift-Based Environment: Including weekends and holidays.
  • Experience Managing Different Support Channels: Such as chat, email, voice, back office is preferred.

💰 Condições

Compensação e Benefícios:

  • Salário Base: EUR 950.00 gross/month
  • Afastamento de Idioma (Dutch/English): EUR 400.00/month
  • Alimentação: EUR 10.20 per day worked, up to EUR 224.40/month
  • Transporte: EUR 40.00/month

Bonus e Afastamentos Variam Conforme Atendimentos e Desempenho.

Por Assinatura de Consentimento: Ao preencher o formulário de candidatura, você está dando seu consentimento para que seus currículos e detalhes pessoais sejam processados para fins de recrutamento.

Clique Aqui Para Se Candidatar!

Partilhar #my_centered_buttons { display: flex; justify-content: center; } Guardar Oferta Receber Alertas por Email Comunicar Problema / Queixa

Esta descrição foi aprimorada automaticamente com IA para melhor legibilidade, mantendo toda a informação original.

Meteorologia no dia de início

quarta-feira, 14 de janeiro — Parcialmente nublado · Máx 15° · Mín 10° · Chuva 15% (0mm) · Vento 13 km/h

Previsão para os dias seguintes

  • qui, 15 jan
    Trovoada
    Máx 14° · Mín 10°
  • sex, 16 jan
    Aguaceiros
    Máx 13° · Mín 9°
  • sáb, 17 jan
    Parcialmente nublado
    Máx 12° · Mín 7°
  • dom, 18 jan
    Parcialmente nublado
    Máx 12° · Mín 7°

Detalhes

Tipo de listagem
Oferta de emprego
Tipo horário
Full-time
Categoria
Atendimento / Call Center
Estado
—
Horário
- Rotating shifts ensure 24/7 coverage
Modelo trabalho
Híbrido
Localização
Lisboa
Início
13/01/2026
Partilhar no X Partilhar no LinkedIn ☆ Inicia sessão para guardar favoritos