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Technical Support Specialist with Dutch in Lisbon

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Oferta Full-time
Atendimento / Call Center Lisboa €1 667 - €2 290/mês mercado Posted 10 hours ago
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13/01/2026
Há 10 hours ago

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Description

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📋 Descrição da Função

We are currently seeking a Dutch-speaking Tier 1 Technical Support Specialist to join our growing eMobility support team in Lisbon. This role offers an exciting opportunity for someone with strong technical skills and fluency in both Dutch and English.

🎯 Responsabilidades

  • Respond to Customer Inquiries: Provide prompt, professional, and technically sound support via phone, email, or chat regarding EV charger functionality, connectivity, and usage.
    • Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
    • Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
    • Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation.
    • Contribute to knowledge management and continuous improvement based on daily operations and recurring issues.
    • Prioritize case handling based on Service Level Agreements (SLAs), warranty status, and issue severity.
    • Accurately log all support interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service).
    • Monitor and report recurring technical issues to support trend analysis and product reliability improvements.
    • Stay current with the latest EV charger models, firmware updates, and support procedures.
    • Ensure compliance with safety and operational standards during all remote support interactions.

📋 Requisitos

  • Fluency in Dutch and Proficient in English: Essential for this role.
  • High School Diploma or Equivalent: Required; technical training or certifications in IT, electronics, or automotive systems are a plus.
  • Experience in Customer-Facing Technical Support Role: Preferably in a call center or eMobility environment.
  • Basic Understanding of Electrical Systems and IoT Devices: Including network troubleshooting (e.g., Wi-Fi, Ethernet, SIM-based connectivity).
  • Familiarity with EV Charging Standards and Protocols: Such as Type 2, CCS, OCPP is advantageous.
  • Strong Communication Skills: Ability to explain technical concepts clearly to non-technical users.
  • Proficiency in CRM and Ticketing Systems: Essential for this role.
  • Ability to Work in a Shift-Based Environment: Including weekends and holidays.
  • Experience Managing Different Support Channels: Such as chat, email, voice, back office is preferred.

💰 Condições

Compensação e Benefícios:

  • Salário Base: EUR 950.00 gross/month
  • Afastamento de Idioma (Dutch/English): EUR 400.00/month
  • Alimentação: EUR 10.20 per day worked, up to EUR 224.40/month
  • Transporte: EUR 40.00/month

Bonus e Afastamentos Variam Conforme Atendimentos e Desempenho.

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This description was automatically enhanced by AI for better readability, maintaining all original information.

Weather on start day

Wednesday, 14 de January — Partly cloudy · Max 15° · Min 10° · Rain 15% (0mm) · Wind 13 km/h

Previsão para os dias seguintes

  • Thu, 15 Jan
    Thunderstorm
    Max 14° · Min 10°
  • Fri, 16 Jan
    Showers
    Max 13° · Min 9°
  • Sat, 17 Jan
    Partly cloudy
    Max 12° · Min 7°
  • Sun, 18 Jan
    Partly cloudy
    Max 12° · Min 7°

Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Atendimento / Call Center
Status
—
Schedule
- Rotating shifts ensure 24/7 coverage
Work Model
Hybrid
Location
Lisboa
Start
13/01/2026
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