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Technical Support Specialist with Dutch in Lisbon

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Oferta Full-time
Atendimento / Call Center Lisboa €1 667 - €2 290/mês mercado Posted 14 hours ago
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13/01/2026
Há 14 hours ago

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Description

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📋 Descrição da Função

We are currently seeking a Dutch-speaking Tier 1 Technical Support Specialist to join our growing eMobility support team in Lisbon. This role is ideal for tech-savvy individuals who can provide prompt and professional technical assistance to users of an electric vehicle (EV) charging platform.

🎯 Responsabilidades

  • Respond to Customer Inquiries: You will serve as the first point of contact by handling customer inquiries via phone, email, or chat regarding EV charger functionality, connectivity, and usage.
    • Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
    • Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
    • Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation.
    • Contribute to knowledge management and continuous improvement based on daily operations and recurring issues.
    • Prioritize case handling based on Service Level Agreements (SLAs), warranty status, and issue severity.
    • Accurately log all support interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service).
    • Monitor and report recurring technical issues to support trend analysis and product reliability improvements.
    • Stay current with the latest EV charger models, firmware updates, and support procedures.
    • Ensure compliance with safety and operational standards during all remote support interactions.

📋 Requisitos

  • Fluency in Dutch and proficient in English.
  • High school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus.
  • Experience in a customer-facing technical support role, preferably in a call center or eMobility environment.
  • Basic understanding of electrical systems, IoT devices, and network troubleshooting (e.g., Wi-Fi, Ethernet, SIM-based connectivity).
  • Familiarity with EV charging standards and protocols (e.g., Type 2, CCS, OCPP) is an advantage.
  • Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
  • Proficiency in using CRM and ticketing systems.
  • Ability to work in a shift-based environment, including weekends and holidays.
  • Preferably has experience managing different support channels (chat, email, voice, back office).
  • Work in a hybrid setup.

💰 Condições

  • Salário: Basic Salary: EUR 950.00 gross/month
  • Benefícios:
    • Language Allowance (Dutch/English): EUR 400.00/month
    • Meal Allowance of EUR 10.20 per day worked, up to EUR 224.40/month
    • Transport Allowance: EUR 40.00/month
  • Treinamento: Full training provided and paid.
  • Bonus e Vantagens: Bonus and allowances vary depending on attendance and performance.

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This description was automatically enhanced by AI for better readability, maintaining all original information.

Weather on start day

Wednesday, 14 de January — Partly cloudy · Max 15° · Min 10° · Rain 15% (0mm) · Wind 13 km/h

Previsão para os dias seguintes

  • Thu, 15 Jan
    Thunderstorm
    Max 14° · Min 10°
  • Fri, 16 Jan
    Showers
    Max 13° · Min 9°
  • Sat, 17 Jan
    Partly cloudy
    Max 12° · Min 7°
  • Sun, 18 Jan
    Partly cloudy
    Max 12° · Min 7°

Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Atendimento / Call Center
Status
—
Schedule
- Rotating shifts ensure 24/7 coverage
Work Model
Hybrid
Location
Lisboa
Start
13/01/2026
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