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Descrição
📋 Descrição da Função
We are currently seeking a Dutch-speaking Tier 1 Technical Support Specialist to join our growing eMobility support team in Lisbon. This role offers an exciting opportunity for someone who is tech-savvy and fluent in both Dutch and English.
🎯 Responsabilidades
- Respond to Customer Inquiries: You will serve as the first point of contact for customers experiencing issues with electric vehicle (EV) charging stations, handling calls, emails, and chats.
- Perform Initial Diagnostics: Conduct basic diagnostics on charging stations, including power status, network connectivity, and user interface issues.
- Guide Customers Through Troubleshooting Steps: Provide guidance to customers on standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
- Escalate Complex Issues: Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed documentation of all interactions.
- Contribute to Knowledge Management: Continuously contribute to knowledge management by documenting recurring issues and trends for product reliability improvements.
- Prioritize Case Handling: Prioritize case handling based on Service Level Agreements (SLAs), warranty status, and issue severity.
- Log Support Interactions: Accurately log all support interactions in the ticketing system (e.g., MS Dynamics 365 Customer Service).
- Monitor and Report Issues: Monitor and report recurring technical issues to support trend analysis and product reliability improvements.
📋 Requisitos
- Fluency in Dutch and proficiency in English.
- High school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus.
- Experience in a customer-facing technical support role, preferably in a call center or eMobility environment.
- Basic understanding of electrical systems, IoT devices, and network troubleshooting (e.g., Wi-Fi, Ethernet, SIM-based connectivity).
- Familiarity with EV charging standards and protocols (e.g., Type 2, CCS, OCPP) is an advantage.
- Strong communication skills to explain technical concepts clearly to non-technical users.
- Proficiency in using CRM and ticketing systems.
- Ability to work in a shift-based environment, including weekends and holidays.
- Experience managing different support channels (chat, email, voice, back office).
- Work in a hybrid setup.
💰 Condições
- Compensation: Basic Salary: EUR 950.00 gross/month
- Benefits Package: Language Allowance (Dutch/English): EUR 400.00/month; Meal Allowance of EUR 10.20 per day worked, up to EUR 224.40/month; Transport Allowance: EUR 40.00/month.
- Training Provided and Paid: Full training provided and paid.
- Bonus and Allowances: Vary depending on attendance and performance.
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Meteorologia no dia de início
quarta-feira, 14 de janeiro — Parcialmente nublado · Máx 15° · Mín 10° · Chuva 15% (0mm) · Vento 13 km/h
Previsão para os dias seguintes
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qui, 15 janTrovoadaMáx 14° · Mín 10°
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sex, 16 janAguaceirosMáx 13° · Mín 9°
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sáb, 17 janParcialmente nubladoMáx 12° · Mín 7°
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dom, 18 janParcialmente nubladoMáx 12° · Mín 7°
Detalhes
- Tipo de listagem
- Oferta de emprego
- Tipo horário
- Full-time
- Categoria
- Atendimento / Call Center
- Estado
- —
- Horário
- - Rotating shifts ensure 24/7 coverage
- Modelo trabalho
- Híbrido
- Localização
- Lisboa
- Início
- 13/01/2026
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