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Technical Support Specialist with Dutch in Lisbon

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Oferta Full-time
Atendimento / Call Center Lisboa €1 631 - €2 290/mês mercado Publicado há 8 horas
1
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0
Candidaturas
14/01/2026
Há há 8 horas

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Descrição

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📋 Descrição da Função

We are currently seeking a Dutch-speaking Tier 1 Technical Support Specialist to join our growing eMobility support team in Lisbon. This role involves providing technical assistance to users of a global technology platform and is an exciting opportunity for someone with strong communication skills, fluency in both Dutch and English, and experience in customer-facing technical support.

🎯 Responsabilidades

  • Respond to Customer Inquiries: You will serve as the first point of contact for customers experiencing issues with electric vehicle (EV) charging stations. Your primary responsibility is to provide prompt, professional, and technically sound support.
    • Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
    • Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
    • Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation.
    • Contribute to knowledge management and continuous improvement based on daily operations and recurring issues.
    • Prioritize case handling based on Service Level Agreements (SLAs), warranty status, and issue severity.
    • Accurately log all support interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service).
    • Monitor and report recurring technical issues to support trend analysis and product reliability improvements.
    • Stay current with the latest EV charger models, firmware updates, and support procedures.
    • Ensure compliance with safety and operational standards during all remote support interactions.

📋 Requisitos

  • Fluency in Dutch: You must be fluent in both Dutch and English. Proficiency in technical training or certifications in IT, electronics, or automotive systems is a plus.
  • Experience in Customer-Facing Technical Support: Experience in a call center or eMobility environment is preferred.
  • Basic Understanding of Electrical Systems: Basic understanding of electrical systems, IoT devices, and network troubleshooting (e.g., Wi-Fi, Ethernet, SIM-based connectivity) is required. Familiarity with EV charging standards and protocols (e.g., Type 2, CCS, OCPP) is an advantage.
  • Strong Communication Skills: You must be able to explain technical concepts clearly to non-technical users.
  • Proficiency in CRM and Ticketing Systems: Proficiency in using CRM and ticketing systems is essential.
  • Ability to Work in a Shift-Based Environment: Ability to work in a shift-based environment, including weekends and holidays.

💰 Condições

Salário: Basic Salary: EUR 950.00 gross/month
Periódico: Language Allowance (Dutch/English): EUR 400.00/month
Alimentação: Meal Allowance of EUR 10.20 per day worked, up to EUR 224.40/month
Transporte: Transport Allowance: EUR 40.00/month

Benefícios Adicionais: Full training provided and paid.

Condições de Trabalho: Monday-Friday (8:00-17:00) shifts are in-office; all other shifts are remote.

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Esta descrição foi aprimorada automaticamente com IA para melhor legibilidade, mantendo toda a informação original.

Meteorologia no dia de início

quarta-feira, 14 de janeiro — Condições não especificadas · Máx 15° · Mín 10° · Chuva 20% (0.3mm) · Vento 12 km/h

Previsão para os dias seguintes

  • qui, 15 jan
    Chuva
    Máx 15° · Mín 9°
  • sex, 16 jan
    Trovoada
    Máx 13° · Mín 9°
  • sáb, 17 jan
    Parcialmente nublado
    Máx 13° · Mín 8°
  • dom, 18 jan
    Parcialmente nublado
    Máx 12° · Mín 7°

Detalhes

Tipo de listagem
Oferta de emprego
Tipo horário
Full-time
Categoria
Atendimento / Call Center
Estado
—
Horário
- Rotating shifts ensure 24/7 coverage
Modelo trabalho
Híbrido
Localização
Lisboa
Início
14/01/2026
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