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Descrição
📋 Descrição da Função
We are currently seeking a Dutch-speaking Tier 1 Technical Support Specialist to join our growing eMobility support team in Lisbon. This role offers an exciting opportunity for someone who is tech-savvy and fluent in both Dutch and English.
🎯 Responsabilidades
- Respond to Customer Inquiries: You will serve as the first point of contact for customers experiencing issues with electric vehicle (EV) charging stations, handling inquiries via phone, email, or chat.
- Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
- Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
- Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation.
- Contribute to knowledge management and continuous improvement based on daily operations and recurring issues.
- Prioritize case handling based on service level agreements (SLAs), warranty status, and issue severity.
- Accurately log all support interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service).
- Monitor and report recurring technical issues to support trend analysis and product reliability improvements.
- Stay current with the latest EV charger models, firmware updates, and support procedures.
- Ensure compliance with safety and operational standards during all remote support interactions.
📋 Requisitos
- Fluency in Dutch: Fluency in both Dutch and English is essential for this role.
- Technical Skills: High school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus.
- Customer Support Experience: Experience in a customer-facing technical support role, preferably in a call center or eMobility environment.
- Electrical Systems Knowledge: Basic understanding of electrical systems, IoT devices, and network troubleshooting (e.g., Wi-Fi, Ethernet, SIM-based connectivity).
- EV Charging Standards: Familiarity with EV charging standards and protocols (e.g., Type 2, CCS, OCPP) is an advantage.
- Communication Skills: Strong communication skills to explain technical concepts clearly to non-technical users.
- CRM and Ticketing Systems: Proficiency in using CRM and ticketing systems.
- Shift Work Experience: Ability to work in a shift-based environment, including weekends and holidays.
💰 Condições
- Compensation & Benefits Package:
- Basic Salary: EUR 950.00 gross/month
- Language Allowance (Dutch/English): EUR 400.00/month
- Meal Allowance of EUR 10.20 per day worked, up to EUR 224.40/month
- Transport Allowance: EUR 40.00/month
- Training: Full training provided and paid.
- Bonus & Allowances: Vary depending on attendance and performance.
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Esta descrição foi aprimorada automaticamente com IA para melhor legibilidade, mantendo toda a informação original.
Meteorologia no dia de início
quarta-feira, 14 de janeiro — Condições não especificadas · Máx 15° · Mín 10° · Chuva 20% (0.3mm) · Vento 12 km/h
Previsão para os dias seguintes
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qui, 15 janChuvaMáx 15° · Mín 9°
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sex, 16 janTrovoadaMáx 13° · Mín 9°
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sáb, 17 janParcialmente nubladoMáx 13° · Mín 8°
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dom, 18 janParcialmente nubladoMáx 12° · Mín 7°
Detalhes
- Tipo de listagem
- Oferta de emprego
- Tipo horário
- Full-time
- Categoria
- Atendimento / Call Center
- Estado
- —
- Horário
- - Rotating shifts ensure 24/7 coverage
- Modelo trabalho
- Híbrido
- Localização
- Lisboa
- Início
- 14/01/2026
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