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Technical Support Specialist with Dutch in Lisbon

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Oferta Full-time
Atendimento / Call Center Lisboa €1 595 - €2 290/mês mercado Publicado há 11 horas
7
Visualizações
0
Candidaturas
17/01/2026
Há há 11 horas

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Descrição

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📋 Descrição da Função

We are currently seeking a Dutch-speaking Tier 1 Technical Support Specialist to join our growing eMobility support team in Lisbon. This role involves providing technical assistance to users of a global technology platform, specifically focusing on electric vehicle (EV) charging stations.

🎯 Responsabilidades

  • Respond to customer inquiries: You will handle all types of customer queries related to EV charger functionality, connectivity, and usage through phone, email, or chat.
  • Perform initial diagnostics: Conduct basic troubleshooting by checking power status, network connectivity, and user interface issues on charging stations.
  • Guide customers: Offer guidance on standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
  • Escalate complex issues: Handle unresolved or complex problems by escalating them to Tier 2 support or field service teams. Ensure detailed documentation of all escalations.
  • Contribute to knowledge management: Document daily operations and recurring issues for continuous improvement.
  • Prioritize case handling: Prioritize cases based on Service Level Agreements (SLAs), warranty status, and issue severity.
  • Log interactions: Accurately log all support interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service).
  • Monitor and report issues: Monitor recurring technical issues for trend analysis and product reliability improvements.
  • Stay updated: Keep abreast of the latest EV charger models, firmware updates, and support procedures.

📋 Requisitos

  • Fluency in Dutch with proficiency in English.
  • High school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus.
  • Experience in a customer-facing technical support role, preferably in a call center or eMobility environment.
  • Basic understanding of electrical systems, IoT devices, and network troubleshooting (e.g., Wi-Fi, Ethernet, SIM-based connectivity).
  • Familiarity with EV charging standards and protocols (e.g., Type 2, CCS, OCPP) is an advantage.
  • Strong communication skills to explain technical concepts clearly to non-technical users.
  • Proficiency in using CRM and ticketing systems.
  • Ability to work in a shift-based environment, including weekends and holidays.
  • Experience managing different support channels (chat, email, voice, back office).

💰 Condições

  • Salário: Basic Salary: EUR 950.00 gross/month
  • Período de adesão para seguro de saúde: Após 30 dias
  • Benefícios adicionais:
    • Allowance (Dutch/English): EUR 400.00/month
    • Meal Allowance: Up to EUR 224.40/month (EUR 10.20 per day worked)
    • Transport Allowance: EUR 40.00/month
  • Treinamento fornecido e pago
  • Bônus e vantagens variam de acordo com a presença e desempenho

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Esta descrição foi aprimorada automaticamente com IA para melhor legibilidade, mantendo toda a informação original.

Meteorologia no dia de início

domingo, 18 de janeiro — Parcialmente nublado · Máx 13° · Mín 8° · Chuva 0% (0.1mm) · Vento 16 km/h

Previsão para os dias seguintes

  • seg, 19 jan
    Aguaceiros
    Máx 14° · Mín 7°
  • ter, 20 jan
    Aguaceiros
    Máx 14° · Mín 8°
  • qua, 21 jan
    Aguaceiros
    Máx 16° · Mín 12°
  • qui, 22 jan
    Chuva
    Máx 15° · Mín 12°

Detalhes

Tipo de listagem
Oferta de emprego
Tipo horário
Full-time
Categoria
Atendimento / Call Center
Estado
—
Horário
- Rotating shifts ensure 24/7 coverage
Modelo trabalho
Híbrido
Localização
Lisboa
Início
17/01/2026
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