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Technical Support Specialist with Dutch in Lisbon

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Oferta Full-time
Atendimento / Call Center Lisboa €1 595 - €2 290/mês mercado Posted 12 hours ago
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17/01/2026
Há 12 hours ago

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Description

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📋 Descrição da Função

We are currently seeking a Dutch-speaking Tier 1 Technical Support Specialist to join our growing eMobility support team in Lisbon. This role involves providing technical assistance to users of a global technology platform, specifically focusing on electric vehicle (EV) charging stations.

🎯 Responsabilidades

  • Respond to customer inquiries: You will handle all types of customer queries related to EV charger functionality, connectivity, and usage through phone, email, or chat.
  • Perform initial diagnostics: Conduct basic troubleshooting by checking power status, network connectivity, and user interface issues on charging stations.
  • Guide customers: Offer guidance on standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
  • Escalate complex issues: Handle unresolved or complex problems by escalating them to Tier 2 support or field service teams. Ensure detailed documentation of all escalations.
  • Contribute to knowledge management: Document daily operations and recurring issues for continuous improvement.
  • Prioritize case handling: Prioritize cases based on Service Level Agreements (SLAs), warranty status, and issue severity.
  • Log interactions: Accurately log all support interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service).
  • Monitor and report issues: Monitor recurring technical issues for trend analysis and product reliability improvements.
  • Stay updated: Keep abreast of the latest EV charger models, firmware updates, and support procedures.

📋 Requisitos

  • Fluency in Dutch with proficiency in English.
  • High school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus.
  • Experience in a customer-facing technical support role, preferably in a call center or eMobility environment.
  • Basic understanding of electrical systems, IoT devices, and network troubleshooting (e.g., Wi-Fi, Ethernet, SIM-based connectivity).
  • Familiarity with EV charging standards and protocols (e.g., Type 2, CCS, OCPP) is an advantage.
  • Strong communication skills to explain technical concepts clearly to non-technical users.
  • Proficiency in using CRM and ticketing systems.
  • Ability to work in a shift-based environment, including weekends and holidays.
  • Experience managing different support channels (chat, email, voice, back office).

💰 Condições

  • Salário: Basic Salary: EUR 950.00 gross/month
  • Período de adesão para seguro de saúde: Após 30 dias
  • Benefícios adicionais:
    • Allowance (Dutch/English): EUR 400.00/month
    • Meal Allowance: Up to EUR 224.40/month (EUR 10.20 per day worked)
    • Transport Allowance: EUR 40.00/month
  • Treinamento fornecido e pago
  • Bônus e vantagens variam de acordo com a presença e desempenho

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This description was automatically enhanced by AI for better readability, maintaining all original information.

Weather on start day

Sunday, 18 de January — Partly cloudy · Max 13° · Min 8° · Rain 0% (0.1mm) · Wind 16 km/h

Previsão para os dias seguintes

  • Mon, 19 Jan
    Showers
    Max 14° · Min 7°
  • Tue, 20 Jan
    Showers
    Max 14° · Min 8°
  • Wed, 21 Jan
    Showers
    Max 16° · Min 12°
  • Thu, 22 Jan
    Rain
    Max 15° · Min 12°

Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Atendimento / Call Center
Status
—
Schedule
- Rotating shifts ensure 24/7 coverage
Work Model
Hybrid
Location
Lisboa
Start
17/01/2026
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