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Technical Support Specialist with Dutch in Lisbon

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Oferta Full-time
Atendimento / Call Center Lisboa €1 595 - €2 290/mês mercado Posted 6 hours ago
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18/01/2026
Há 6 hours ago

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Description

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📋 Descrição da Função

We are currently seeking a Dutch-speaking Tier 1 Technical Support Specialist to join our growing support team in Lisbon. This is an exciting opportunity for someone with strong technical skills and the ability to communicate effectively with customers.

🎯 Responsabilidades

  • Respond to Customer Inquiries: Provide technical assistance via phone, email, or chat regarding EV charger functionality, connectivity, and usage.
    • Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
    • Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
    • Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation.
    • Contribute to knowledge management and continuous improvement based on daily operations and recurring issues.
    • Prioritize case handling based on Service Level Agreements (SLAs), warranty status, and issue severity.
    • Accurately log all support interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service).
    • Monitor and report recurring technical issues to support trend analysis and product reliability improvements.
    • Stay current with the latest EV charger models, firmware updates, and support procedures.
    • Ensure compliance with safety and operational standards during all remote support interactions.

📋 Requisitos

  • Fluency in Dutch: Proficient in both Dutch and English.
  • Technical Background: High school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus.
  • Customer Support Experience: Experience in a customer-facing technical support role, preferably in a call center or eMobility environment.
  • Electrical Systems Knowledge: Basic understanding of electrical systems, IoT devices, and network troubleshooting (e.g., Wi-Fi, Ethernet, SIM-based connectivity).
  • EV Charging Standards Familiarity: Familiarity with EV charging standards and protocols (e.g., Type 2, CCS, OCPP) is an advantage.
  • Communication Skills: Strong communication skills to explain technical concepts clearly to non-technical users.
  • CRM and Ticketing Systems Proficiency: Proficiency in using CRM and ticketing systems.
  • Shift-Based Environment: Ability to work in a shift-based environment, including weekends and holidays.
  • Hybrid Work Setup: Preferably has experience managing different support channels (chat, email, voice, back office).
  • Lisbon Area Residence: Resides in the Lisbon area.

💰 Condições

  • Salário Base: EUR 950.00 gross/month
  • Período de Trabalho: Segunda-feira a Sexta-feira (8:00-17:00) em horários presenciais; todos os outros horários são remotos.
  • Benefícios:
    • Allowance in Dutch and English: EUR 400.00/month
    • Meal Allowance: Up to EUR 224.40/month (EUR 10.20 per day worked)
    • Transport Allowance: EUR 40.00/month
  • Treinamento: Treino fornecido e pago.
  • Bonus and Allowances: Vary depending on attendance and performance.

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This description was automatically enhanced by AI for better readability, maintaining all original information.

Weather on start day

Sunday, 18 de January — Partly cloudy · Max 12° · Min 8° · Rain 0% (0mm) · Wind 18 km/h

Previsão para os dias seguintes

  • Mon, 19 Jan
    Partly cloudy
    Max 14° · Min 8°
  • Tue, 20 Jan
    Rain
    Max 15° · Min 9°
  • Wed, 21 Jan
    Showers
    Max 16° · Min 13°
  • Thu, 22 Jan
    Rain
    Max 15° · Min 12°

Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Atendimento / Call Center
Status
—
Schedule
- Rotating shifts ensure 24/7 coverage
Work Model
Hybrid
Location
Lisboa
Start
18/01/2026
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