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Technical Support Specialist with Dutch in Lisbon

Recruityard

Oferta Full-time
Atendimento / Call Center Lisboa €1 199 - €2 290/mês mercado Posted 1 day ago
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19/01/2026
Há 1 day ago

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Description

Enhanced version View original →

📋 Descrição da Função

We are currently seeking a Dutch-speaking Tier 1 Technical Support Specialist to join our growing eMobility support team in Lisbon. This role involves providing technical assistance to users of a global technology platform, specifically focusing on electric vehicle (EV) charging stations.

🎯 Responsabilidades

  • Respond to customer inquiries: You will handle customer issues via phone, email, or chat regarding EV charger functionality, connectivity, and usage.
    • Perform initial diagnostics: Diagnose power status, network connectivity, and user interface issues on charging stations.
    • Guide customers through troubleshooting steps such as resets, cable inspections, and mobile app configurations.
    • Escalate complex issues to Tier 2 support or field service teams, ensuring detailed documentation of all interactions.
    • Contribute to knowledge management by documenting recurring issues and trends for improvement.
    • Prioritize cases based on SLAs, warranty status, and issue severity.
    • Accurately log all support interactions in the ticketing system (e.g., MS Dynamics 365 Customer Service).
    • Monitor and report technical issues affecting EV charging infrastructure.

📋 Requisitos

  • Fluency in Dutch and English: Essential for this role, with proficiency in both languages.
  • Technical background: A high school diploma or equivalent is required. Technical training or certifications in IT, electronics, or automotive systems are a plus.
  • Customer support experience: Experience in a customer-facing technical support role, preferably in a call center or eMobility environment.
  • Electrical and network knowledge: Basic understanding of electrical systems, IoT devices, and network troubleshooting (Wi-Fi, Ethernet, SIM-based connectivity).
  • EV charging expertise: Familiarity with EV charging standards and protocols such as Type 2, CCS, OCPP is advantageous.
  • Communication skills: Strong ability to explain technical concepts clearly to non-technical users.
  • CRM and ticketing system proficiency: Proficiency in using CRM and ticketing systems.
  • Remote work capability: Ability to work in a shift-based environment including weekends and holidays.

💰 Condições

  • Basic Salary: EUR 950.00 gross/month
  • Language Allowance (Dutch/English): EUR 400.00/month
  • Meal Allowance: EUR 10.20 per day worked, up to EUR 224.40/month
  • Transport Allowance: EUR 40.00/month
  • Training Provided and Paid: Full training provided by the company.
  • Benefits: Bonus and allowances vary depending on attendance and performance.

By applying for this position, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.

This description was automatically enhanced by AI for better readability, maintaining all original information.

Weather on start day

Tuesday, 20 de January — Partly cloudy · Max 15° · Min 9° · Rain 45% (0.2mm) · Wind 15 km/h

Previsão para os dias seguintes

  • Wed, 21 Jan
    Showers
    Max 16° · Min 13°
  • Thu, 22 Jan
    Showers
    Max 15° · Min 12°
  • Fri, 23 Jan
    Showers
    Max 13° · Min 9°
  • Sat, 24 Jan
    Showers
    Max 12° · Min 8°

Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Atendimento / Call Center
Status
—
Schedule
- Rotating shifts ensure 24/7 coverage
Work Model
Hybrid
Location
Lisboa
Start
19/01/2026
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