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Technical Support Specialist with Dutch in Lisbon

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Oferta Full-time
Atendimento / Call Center Lisboa €920 - €2 245/mês mercado Posted 1 month ago
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22/01/2026
Há 1 month ago

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Description

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📋 Descrição da Função

We are currently seeking a Dutch-speaking Tier 1 Technical Support Specialist to join our growing eMobility support team in Lisbon. This role offers an exciting opportunity for someone who is tech-savvy and fluent in both Dutch and English.

🎯 Responsabilidades

  • Respond to Customer Inquiries: You will serve as the first point of contact for customers experiencing issues with electric vehicle (EV) charging stations, handling calls, emails, and chats.
  • Perform Initial Diagnostics: Conduct basic diagnostics on EV charging stations, including power status, network connectivity, and user interface issues.
  • Guide Customers Through Troubleshooting Steps: Provide guidance to customers on standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
  • Escalate Complex Issues: Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed documentation is provided.
  • Contribute to Knowledge Management: Document daily operations and recurring issues for continuous improvement.
  • Prioritize Case Handling: Prioritize cases based on service level agreements (SLAs), warranty status, and issue severity.
  • Log Support Interactions: Accurately log all support interactions in the ticketing system (e.g., MS Dynamics 365 Customer Service).
  • Monitor and Report Technical Issues: Monitor recurring technical issues for trend analysis and product reliability improvements.
  • Stay Updated on EV Charger Models: Keep up-to-date with the latest EV charger models, firmware updates, and support procedures.

📋 Requisitos

  • Fluency in Dutch and Proficient in English: Essential.
  • High School Diploma or Equivalent: Required; technical training or certifications in IT, electronics, or automotive systems are a plus.
  • Experience in Customer-Facing Technical Support: Preferably in a call center or eMobility environment.
  • Basic Understanding of Electrical Systems: Familiarity with IoT devices and network troubleshooting (e.g., Wi-Fi, Ethernet, SIM-based connectivity) is beneficial.
  • Familiarity with EV Charging Standards: Advantageous knowledge of EV charging standards and protocols such as Type 2, CCS, OCPP.
  • Strong Communication Skills: Ability to explain technical concepts clearly to non-technical users.
  • Proficiency in CRM and Ticketing Systems: Experience using these tools is required.
  • Shift-Based Environment: Experience working in a shift-based environment, including weekends and holidays.

💰 Condições

  • Basic Salary: EUR 950.00 gross/month
  • Language Allowance (Dutch/English): EUR 400.00/month
  • Meal Allowance: Up to EUR 224.40/month (based on up to 16 days worked)
  • Transport Allowance: EUR 40.00/month
  • Training Provided and Paid: Full training provided by the company.
  • Bonus and Allowances Vary Depending on Attendance and Performance: Bonuses vary based on attendance and performance.

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This description was automatically enhanced by AI for better readability, maintaining all original information.

Weather on start day

Wednesday, 25 de February — Unspecified conditions · Max 17° · Min 14° · Rain 25% (0.2mm) · Wind 11 km/h

Previsão para os dias seguintes

  • Thu, 26 Feb
    Showers
    Max 20° · Min 12°
  • Fri, 27 Feb
    Partly cloudy
    Max 17° · Min 12°
  • Sat, 28 Feb
    Partly cloudy
    Max 16° · Min 11°
  • Sun, 1 Mar
    Partly cloudy
    Max 17° · Min 10°

Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Atendimento / Call Center
Status
—
Schedule
- Rotating shifts ensure 24/7 coverage
Work Model
Hybrid
Location
Lisboa
Start
22/01/2026
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Salário de Mercado

€920 - €2 245/mês