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Descrição
📋 Descrição da Função
We are currently seeking a Dutch-speaking Tier 1 Technical Support Specialist to join our growing eMobility support team in Lisbon. This role offers an exciting opportunity for someone with strong technical skills and customer service experience.
🎯 Responsabilidades
- Respond to Customer Inquiries: Provide technical assistance via phone, email, or chat regarding EV charger functionality, connectivity, and usage.
- Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
- Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
- Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation.
- Contribute to knowledge management and continuous improvement based on daily operations and recurring issues.
- Prioritize case handling based on Service Level Agreements (SLAs), warranty status, and issue severity.
- Accurately log all support interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service).
- Monitor and report recurring technical issues to support trend analysis and product reliability improvements.
- Stay current with the latest EV charger models, firmware updates, and support procedures.
- Ensure compliance with safety and operational standards during all remote support interactions.
📋 Requisitos
- Fluency in Dutch and Proficient in English: Essential for this role.
- High School Diploma or Equivalent: Required; technical training or certifications in IT, electronics, or automotive systems are a plus.
- Experience in Customer-Facing Technical Support Role: Preferably in a call center or eMobility environment.
- Basic Understanding of Electrical Systems and IoT Devices: Necessary for troubleshooting electrical issues and network connectivity.
- Familiarity with EV Charging Standards and Protocols: Advantageous, especially for Type 2, CCS, OCPP standards.
- Strong Communication Skills: Ability to explain technical concepts clearly to non-technical users is crucial.
- Proficiency in CRM and Ticketing Systems: Essential for managing support interactions effectively.
- Ability to Work in a Shift-Based Environment: Including weekends and holidays.
💰 Condições
Salário
Basic Salary: EUR 950.00 gross/month
Benefícios
- Language Allowance (Dutch & English): EUR 400.00/month
- Meal Allowance: Up to EUR 224.40/month (based on daily working hours)
- Transport Allowance: EUR 40.00/month
- Full training provided and paid.
Outros Benefícios
- Health insurance after 30 days of employment.
- Competitive salary and attractive benefits package.
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Esta descrição foi aprimorada automaticamente com IA para melhor legibilidade, mantendo toda a informação original.
Meteorologia no dia de início
sexta-feira, 9 de janeiro — Aguaceiros · Máx 16° · Mín 11° · Chuva 53% (0.4mm) · Vento 16 km/h
Previsão para os dias seguintes
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sáb, 10 janParcialmente nubladoMáx 15° · Mín 10°
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dom, 11 jan—Máx 16° · Mín 9°
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seg, 12 janAguaceirosMáx 16° · Mín 12°
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ter, 13 janAguaceirosMáx 15° · Mín 12°
Detalhes
- Tipo de listagem
- Oferta de emprego
- Tipo horário
- Full-time
- Categoria
- Atendimento / Call Center
- Estado
- —
- Horário
- - Rotating shifts ensure 24/7 coverage
- Modelo trabalho
- Híbrido
- Localização
- Lisboa
- Início
- 02/01/2026